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BSB07: Business Services Training Package

Aspire Training & Consulting

Aspire’s Business Services Certificate IV training resources comprise 24 printed workbooks (perfect bound), each covering one of the following units of competency:

  • BSBOHS407A Monitor a safe workplace
  • BSBCUS401A Coordinate implementation of customer service strategies
  • BSBFIA402A Report on financial activity
  • BSBADM405B Organise meetings
  • BSBADM409A Coordinate business resources
  • BSBITS401A Maintain business technology
  • BSBLED401A Develop teams and individuals
  • BSBMKG413A Promote products and services
  • BSBMKG414A Undertake marketing activities
  • BSBPMG510A Manage projects
  • BSBREL401A Establish networks
  • BSBRES401A Analyse and present research information
  • BSBRSK401A Identify risk and apply risk management processes
  • BSBFIA401A Prepare financial reports
  • BSBADM406B Organise business travel
  • BSBINM401A Implement workplace information system
  • BSBADM407B Administer projects
  • BSBMGT402A Implement operational plan
  • BSBWOR402A Promote team effectiveness
  • BSBMGT403A Implement continuous improvement
  • BSBWOR401A Establish effective workplace relationships
  • BSBWOR404A Develop work priorities
  • BSBWRT401A Write complex documents
  • BSBMGT401A Show leadership in the workplace

Noted Resource available from www.aspirelearningresources.com.au

Aspire Training & Consulting

Aspire’s Business Services Certificate I training resources comprise 5 printed workbooks (Wiro bound), each covering one of the following units of competency:

  • BSBADM101A Use business equipment and resources
  • BSBCMM101A Apply basic communication skills
  • BSBITU101A Operate a personal computer
  • BSBITU102A Develop keyboard skills
  • BSBLED101A Plan skills development

Noted Resource available from www.aspirelearningresources.com.au

Aspire Training & Consulting

Aspire’s Business Services Certificate II training resources comprise 15 printed workbooks (Wiro bound), each covering one of the following units of competency:

  • BSBOHS201A Participate in OHS processes
  • BSBCUS201A Deliver a service to customers
  • BSBIND201A Work effectively in a business environment
  • BSBINM201A Process and maintain workplace information
  • BSBINM202A Handle mail
  • BSBINN201A Contribute to workplace innovation
  • BSBCMM201A Communicate in the workplace
  • BSBITU201A Produce simple word processed documents
  • BSBITU202A Create and use spreadsheets
  • BSBITU203A Communicate electronically
  • BSBSUS201A Participate in environmentally sustainable work practices
  • BSBWOR202A Organise and complete daily work activities
  • BSBWOR203A Work effectively with others
  • BSBWOR204A Use business technology
  • FNSICGEN305A Maintain daily financial/ business records

Noted Resource available from www.aspirelearningresources.com.au

Aspire Training & Consulting

Aspire’s Business Services Certificate III training resources comprise 24 printed workbooks (Wiro bound), each covering one of the following units of competency:

  • BSBADM311A Maintain business resources
  • BSBCMM301A Process customer complaints
  • BSBCUS301A Deliver and monitor a service to customers
  • BSBDIV301A Work effectively with diversity
  • BSBFIA301A Maintain financial records
  • BSBINM301A Organise workplace information
  • BSBINM302A Utilising a knowledge management system
  • BSBINN301A Promote innovation in a team environment
  • BSBITU301A Create and use databases
  • BSBITU302A Create electronic presentations
  • BSBITU303A Design and produce text documents
  • BSBITU304A Produce spreadsheets
  • BSBITU305A Conduct online transactions
  • BSBITU306A Design and produce business documents
  • BSBPRO301A Recommend products and services
  • BSBPUR301B Purchase goods and services
  • BSBSUS301A Implement and monitor environmentally sustainable work practices
  • BSBWOR301A Organise personal work priorities and development
  • BSBWOR301A Organise personal work priorities and development
  • BSBWRT301A Write simple documents
  • BSBITU307A Develop keyboarding speed and accuracy
  • BSBADM307B Organise schedules
  • BSBFIA302A Process payroll
  • BSBFIA303A Process accounts payable and receivable
  • BSBFIA304A Maintain a general ledger

Noted Resource available from www.aspirelearningresources.com.au

Kangan Batman TAFE

This Toolbox will support the delivery of the core units in the new Certificate III in Micro Business Operations in the Business Services Training Package making it a useful resource for all participants undertaking the Certificate.

The main focus of the Toolbox will be to equip the learner with the skills and knowledge necessary to assemble a micro business proposal.

  • BSBSMB301A Investigate micro business opportunities
  • BSBSMB302A Develop a micro business proposal
  • BSBSMB303A Organise finances for the micro business
  • BSBSMB304A Determine resource requirements for the micro business
  • BSBSMV305A Comply with regulatory, taxation and insurance requirements for the micro business

Noted Resource available from Technical and Vocational Education and Training (TVET) Australia

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBLED401A Develop teams and individuals
  • BSBCUS403A Implement customer service standards

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBITU301A Create and use databases
  • BSBITA401A Design databases

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBADM307B Organise schedules
  • BSBADM405B Organise meetings

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBITU303A Design and produce text documents
  • BSBITU302A Create electronic presentations
  • BSBITU202A Create and use spreadsheets

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBWOR404A Develop work priorities
  • BSBRES401A Analyse and present research information

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBMGT401A Show leadership in the workplace
  • BSBMGT402A Implement operational plan
  • BSBOHS407A Monitor a safe workplace
  • BSBWOR402A Promote team effectiveness
  • BSBCUS401A Coordinate implementation of customer service strategies

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – Medical Administration units of competency from the BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBMED301B Interpret and apply medical terminology appropriately
  • BSBMED302B Prepare and process medical accounts
  • BSBMED303B Maintain patient records
  • BSBMED304B Assist in controlling stocks and supplies
  • BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment
  • BSBMED401B Manage patient record keeping system

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBWOR401A Establish effective workplace relationships
  • BSBMGT403A Implement continuous improvement
  • BSBPMG510A Manage projects

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBITU201A Produce simple word processed documents
  • BSBITU306A Design and produce business documents
  • BSBITU304A Produce spreadsheets
  • BSBITU309A Produce desk top published documents

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBRSK401A Identify risk and apply risk management processes

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBCUS301A Deliver and monitor a service to customers

Noted Resource available from www.pearsoned.com.au/vet

Shea Business Consulting

Hard copy guides to training and assessment activities for:

  • BSB20107 Certificate II in Business
  • BSB30107 Certificate III in Business
  • BSB30407 Certificate III in Business Administration
  • CUF30107 Certificate III in Media.
  • Hard copy guide on Using BSB07 Creatively

Noted Resource available from www.sheaconsulting.com.au

WorkSafe, Department of Consumer and Employment Protection, Western Australia

This resource consists of an Integrated Assessment Tool and 15 Learning Guides for three OHS qualifications in the BSB07 Business Services Training Package.

The target audience for the BSB30707 Certificate III in Occupational Health and Safety Assessment Tool is the assessor.

The target audience for the BSB41407 Certificate IV in Occupational Health and Safety learning guides is the learner.

The target audience for the BSB51307 Diploma of Occupational Health and Safety learning guides is the learner.

  • BSB0HS301B Apply knowledge of OHS legislation in the workplace
  • BSBOHS302B Participate effectively in OHS communication and consultative processes
  • BSBOHS303B Contribute to OHS hazard identification and risk assessment
  • BSBOHS304B Contribute to OHS hazard control
  • BSBOHS305B Contribute to OHS issue resolution
  • BSBOHS307B Participate in OHS investigations
  • BSBOHS401B Contribute to the implementation of a systematic approach to managing OHS
  • BSBOHS402B Contribute to the implementation of the OHS consultation process
  • BSBOHS403B Identify hazards and assess OHS risks
  • BSBOHS404B Contribute to the implementation of strategies to control OHS risk
  • BSBOHS405B Contribute to the implementation of emergency procedures
  • BSBOHS406B Use equipment to conduct workplace monitoring
  • BSBOHS408A Assist with compliance with OHS and other relevant laws
  • BSBOHS501B Participate in the coordination and maintenance of a systematic approach to managing OHS
  • BSBOHS502B Participate in the management of the OHS information and data systems
  • BSBOHS503B Assist in the design and development of the OHS participative arrangements
  • BSBOHS504B Apply principles of OHS risk management
  • BSBOHS505B Manage hazards in the work environment
  • BSBOHS506B Monitor and facilitate the management of hazards associated with plant
  • BSBOHS507B Facilitate the application of principles of occupational health
  • BSBOHS508B Participate in the investigation of incidents

Noted Resource available from www.worksafe.wa.gov.au/institute

the following information is required for metadata purposes, please ignore. [title]BSB07: Business Services Training Package[/title] [summary]

Aspire Training & Consulting

Aspire’s Business Services Certificate IV training resources comprise 24 printed workbooks (perfect bound), each covering one of the following units of competency:

  • BSBOHS407A Monitor a safe workplace
  • BSBCUS401A Coordinate implementation of customer service strategies
  • BSBFIA402A Report on financial activity
  • BSBADM405B Organise meetings
  • BSBADM409A Coordinate business resources
  • BSBITS401A Maintain business technology
  • BSBLED401A Develop teams and individuals
  • BSBMKG413A Promote products and services
  • BSBMKG414A Undertake marketing activities
  • BSBPMG510A Manage projects
  • BSBREL401A Establish networks
  • BSBRES401A Analyse and present research information
  • BSBRSK401A Identify risk and apply risk management processes
  • BSBFIA401A Prepare financial reports
  • BSBADM406B Organise business travel
  • BSBINM401A Implement workplace information system
  • BSBADM407B Administer projects
  • BSBMGT402A Implement operational plan
  • BSBWOR402A Promote team effectiveness
  • BSBMGT403A Implement continuous improvement
  • BSBWOR401A Establish effective workplace relationships
  • BSBWOR404A Develop work priorities
  • BSBWRT401A Write complex documents
  • BSBMGT401A Show leadership in the workplace

Noted Resource available from www.aspirelearningresources.com.au

Aspire Training & Consulting

Aspire’s Business Services Certificate I training resources comprise 5 printed workbooks (Wiro bound), each covering one of the following units of competency:

  • BSBADM101A Use business equipment and resources
  • BSBCMM101A Apply basic communication skills
  • BSBITU101A Operate a personal computer
  • BSBITU102A Develop keyboard skills
  • BSBLED101A Plan skills development

Noted Resource available from www.aspirelearningresources.com.au

Aspire Training & Consulting

Aspire’s Business Services Certificate II training resources comprise 15 printed workbooks (Wiro bound), each covering one of the following units of competency:

  • BSBOHS201A Participate in OHS processes
  • BSBCUS201A Deliver a service to customers
  • BSBIND201A Work effectively in a business environment
  • BSBINM201A Process and maintain workplace information
  • BSBINM202A Handle mail
  • BSBINN201A Contribute to workplace innovation
  • BSBCMM201A Communicate in the workplace
  • BSBITU201A Produce simple word processed documents
  • BSBITU202A Create and use spreadsheets
  • BSBITU203A Communicate electronically
  • BSBSUS201A Participate in environmentally sustainable work practices
  • BSBWOR202A Organise and complete daily work activities
  • BSBWOR203A Work effectively with others
  • BSBWOR204A Use business technology
  • FNSICGEN305A Maintain daily financial/ business records

Noted Resource available from www.aspirelearningresources.com.au

Aspire Training & Consulting

Aspire’s Business Services Certificate III training resources comprise 24 printed workbooks (Wiro bound), each covering one of the following units of competency:

  • BSBADM311A Maintain business resources
  • BSBCMM301A Process customer complaints
  • BSBCUS301A Deliver and monitor a service to customers
  • BSBDIV301A Work effectively with diversity
  • BSBFIA301A Maintain financial records
  • BSBINM301A Organise workplace information
  • BSBINM302A Utilising a knowledge management system
  • BSBINN301A Promote innovation in a team environment
  • BSBITU301A Create and use databases
  • BSBITU302A Create electronic presentations
  • BSBITU303A Design and produce text documents
  • BSBITU304A Produce spreadsheets
  • BSBITU305A Conduct online transactions
  • BSBITU306A Design and produce business documents
  • BSBPRO301A Recommend products and services
  • BSBPUR301B Purchase goods and services
  • BSBSUS301A Implement and monitor environmentally sustainable work practices
  • BSBWOR301A Organise personal work priorities and development
  • BSBWOR301A Organise personal work priorities and development
  • BSBWRT301A Write simple documents
  • BSBITU307A Develop keyboarding speed and accuracy
  • BSBADM307B Organise schedules
  • BSBFIA302A Process payroll
  • BSBFIA303A Process accounts payable and receivable
  • BSBFIA304A Maintain a general ledger

Noted Resource available from www.aspirelearningresources.com.au

Kangan Batman TAFE

This Toolbox will support the delivery of the core units in the new Certificate III in Micro Business Operations in the Business Services Training Package making it a useful resource for all participants undertaking the Certificate.

The main focus of the Toolbox will be to equip the learner with the skills and knowledge necessary to assemble a micro business proposal.

  • BSBSMB301A Investigate micro business opportunities
  • BSBSMB302A Develop a micro business proposal
  • BSBSMB303A Organise finances for the micro business
  • BSBSMB304A Determine resource requirements for the micro business
  • BSBSMV305A Comply with regulatory, taxation and insurance requirements for the micro business

Noted Resource available from Technical and Vocational Education and Training (TVET) Australia

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBLED401A Develop teams and individuals
  • BSBCUS403A Implement customer service standards

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBITU301A Create and use databases
  • BSBITA401A Design databases

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBADM307B Organise schedules
  • BSBADM405B Organise meetings

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBITU303A Design and produce text documents
  • BSBITU302A Create electronic presentations
  • BSBITU202A Create and use spreadsheets

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBWOR404A Develop work priorities
  • BSBRES401A Analyse and present research information

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training Package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBMGT401A Show leadership in the workplace
  • BSBMGT402A Implement operational plan
  • BSBOHS407A Monitor a safe workplace
  • BSBWOR402A Promote team effectiveness
  • BSBCUS401A Coordinate implementation of customer service strategies

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – Medical Administration units of competency from the BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBMED301B Interpret and apply medical terminology appropriately
  • BSBMED302B Prepare and process medical accounts
  • BSBMED303B Maintain patient records
  • BSBMED304B Assist in controlling stocks and supplies
  • BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment
  • BSBMED401B Manage patient record keeping system

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBWOR401A Establish effective workplace relationships
  • BSBMGT403A Implement continuous improvement
  • BSBPMG510A Manage projects

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBITU201A Produce simple word processed documents
  • BSBITU306A Design and produce business documents
  • BSBITU304A Produce spreadsheets
  • BSBITU309A Produce desk top published documents

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB40807 Certificate IV in Frontline Management in the BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBRSK401A Identify risk and apply risk management processes

Noted Resource available from www.pearsoned.com.au/vet

Pearsons Education Australia Pty Ltd

Pearson Scope – BSB07 Business Services Training package: Competency based resources consisting of hard copy Student Learner Guide with Teachers’ Resources and Assessment Tools material on CD as listed below.

  • BSBCUS301A Deliver and monitor a service to customers

Noted Resource available from www.pearsoned.com.au/vet

Shea Business Consulting

Hard copy guides to training and assessment activities for:

  • BSB20107 Certificate II in Business
  • BSB30107 Certificate III in Business
  • BSB30407 Certificate III in Business Administration
  • CUF30107 Certificate III in Media.
  • Hard copy guide on Using BSB07 Creatively

Noted Resource available from www.sheaconsulting.com.au

WorkSafe, Department of Consumer and Employment Protection, Western Australia

This resource consists of an Integrated Assessment Tool and 15 Learning Guides for three OHS qualifications in the BSB07 Business Services Training Package.

The target audience for the BSB30707 Certificate III in Occupational Health and Safety Assessment Tool is the assessor.

The target audience for the BSB41407 Certificate IV in Occupational Health and Safety learning guides is the learner.

The target audience for the BSB51307 Diploma of Occupational Health and Safety learning guides is the learner.

  • BSB0HS301B Apply knowledge of OHS legislation in the workplace
  • BSBOHS302B Participate effectively in OHS communication and consultative processes
  • BSBOHS303B Contribute to OHS hazard identification and risk assessment
  • BSBOHS304B Contribute to OHS hazard control
  • BSBOHS305B Contribute to OHS issue resolution
  • BSBOHS307B Participate in OHS investigations
  • BSBOHS401B Contribute to the implementation of a systematic approach to managing OHS
  • BSBOHS402B Contribute to the implementation of the OHS consultation process
  • BSBOHS403B Identify hazards and assess OHS risks
  • BSBOHS404B Contribute to the implementation of strategies to control OHS risk
  • BSBOHS405B Contribute to the implementation of emergency procedures
  • BSBOHS406B Use equipment to conduct workplace monitoring
  • BSBOHS408A Assist with compliance with OHS and other relevant laws
  • BSBOHS501B Participate in the coordination and maintenance of a systematic approach to managing OHS
  • BSBOHS502B Participate in the management of the OHS information and data systems
  • BSBOHS503B Assist in the design and development of the OHS participative arrangements
  • BSBOHS504B Apply principles of OHS risk management
  • BSBOHS505B Manage hazards in the work environment
  • BSBOHS506B Monitor and facilitate the management of hazards associated with plant
  • BSBOHS507B Facilitate the application of principles of occupational health
  • BSBOHS508B Participate in the investigation of incidents

Noted Resource available from www.worksafe.wa.gov.au/institute

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