A key responsibility of Australian Apprenticeships Centres (AACs) is to help you resolve any problems that you and your Australian Apprentice may be having.

Don't wait until there is a crisis before seeking assistance.

Problems with the training provider

Training providers have responsibilities to their customers and to the government. If the training provider is not giving satisfactory off-the-job training to your Australian Apprentice you should contact your local AAC for advice and inform your state or territory training authority (STA).

Problems with your business

If your business is slow, you may need to reduce your Australian Apprentice's working hours until business picks up again.

If you are considering closing or selling your business, the Australian Apprenticeship can be suspended or assigned to the new owner of the business if they agree to continue the training.

You must advise your STA of your intentions as soon as possible by contacting your local AAC.

Funding, wages and working conditions

You can inquire about wages, awards and working conditions through STAs. Questions or difficulties relating to funding should be directed to your nearest AAC.

Problems with your Australian Apprentice

You should expect your Australian Apprentice to:

• turn up to work
• not cause damage to your business
• follow instructions
• participate in the necessary training both on and off-the-job.

If you have concerns about your Australian Apprentice's performance at work or study, it is usually best to communicate these concerns directly to them. Your local AAC will inform you about the right course of action.

Problems with your Australian Apprenticeships Centre

AACs are required to fulfill a number of responsibilities as part of their contract with the Australian, state and territory governments to deliver training services. If you feel that your AAC is not performing its duties and impacting on the success of the training program, report the incidence to your STA immediately.