Operating an RTO

In this section

• Customer service >>
  Providing quality customer service makes good business sense. It increases customer satisfaction, which in turn builds customer loyalty and contributes to the bottom line.
• RTO marketing and promotions >>
  RTOs have access to powerful marketing tools which provide an at a glance, nationally recognised seal of approval, setting them apart from unregistered organisations.
• Tax considerations for RTOs >>
  All RTOs need to register their business for taxation purposes, and in some instances, obtain business licences and permits in their home state or territory.
• Insurance considerations for RTOs >>
  Under the Australian Quality Training Framework all RTOs must have the insurance to protect its clients, its business and the public.
• Business planning for an RTO >>
  An RTO does not need a crystal ball to successfully discern trends and predict new business opportunities, it simply needs to stay abreast on the key influences of the training market.
• RTO skills and resources assessment >>
  Keeping up with client demands for customised courses and delivery of training means regularly assessing resources and staff against the tools and skills required to provide quality training.
• Operating a profitable course >>
  Like any successful business, RTOs need to be close to their core market and be in touch with market intelligence to better predict client needs and the relevancy of training products and services being offered.