A two-year financial services traineeship, backed by employer incentives, is easing the path to better customer service and legislative compliance for a Queensland company.
The Queensland Teachers Credit Union (QTCU) has around 40 financial services trainees among its 250 staff in 12 branches from Cairns to Southport. At the successful completion of their traineeship, they will all receive Certificate III in Financial Services.
QTCU training officer Ross Acutt says its a move that he’d recommend to any financial services sector employer.
“From March, new Commonwealth legislation requires some employees in our sector to meet a certain standard of competence and the delivery of the Certificate III in Financial Services through traineeships is making that process of compliance easier for us,” he says.
“As well, we will have better trained employees with enhanced skills who will provide better services to our members.
“QTCU is very focused on maintaining a strong branch infrastructure and our trainees will now have a nationally-recognised qualification that helps us provide high service standards consistently across all of our branches in Queensland.”
Mr Acutt says providing training opportunities and a career path for employees helps make QTCU an employer of choice in a competitive recruitment market.
“Potential new and existing staff see this training as a great personal development benefit, which helps us retain staff and attract a high standard of new recruits.”
Mr Acutt says the whole process of signing up, registering the trainees and accessing suitable training was made simple by Queensland Apprenticeship Services (QAS).
QAS is a business unit of Commerce Queensland and provides a free service to employers and employees across the State. The service includes advice on the most suitable training available, assistance and advice on recruitment options, obligations of parties, assistance with completing the paperwork and payment of Commonwealth Government incentives.
QAS has offices throughout Queensland. QAS senior New Apprenticeships consultant Fiona Woodhouse, who specialises in the financial services sector, says the working partnership between QTCU and QAS has smoothed the path for QTCU and its employees and given them a clear understanding of the system and their obligations.
She says employers could be eligible for a range of Australian, state and territory Government employer financial incentives for employing trainees.
Further information about employing apprentices and trainees in Queensland is available from the Queensland Apprenticeship Services office on (toll Free) 1300 360 955 or visit www.qas.org.au.