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Certificate III in Customer Engagement BSB30215

Study Method
Online
Provider
MCI Institute
Recognition
Nationally Recognised Training
Start Date
Enrol anytime

Course Overview

With BSB30215 Certificate III in Customer Engagement from MCI Institute you will hold a nationally recognised qualification that is highly relevant to a wide range of industries and valued by your potential employers.

We are business course specialists. Our corporate arm, MCI Solutions has been providing leadership and management training to many of Australia’s largest companies for over 15 years.

You will be supported by MCI Institute to unleash your potential and achieve your goals. Pave your own way to success, sharpen your skills and enhance your knowledge
with MCI’s help.

We are passionate about everyone having equal access to education in order to increase their quality of life, and that you shouldn’t have to put your life on hold to gain that advantage.

The nationally recognised Certificate III in Customer Engagement (BSB30215) will give you the tools and strategies to create memorable customer experiences. Through this Certificate you will learn to make smarter business decisions and your recent qualification will attract the attention of potential employers.

Job Outcomes

Potential career outcomes could include:

  • Information Services Officer
  • Telemarketer
  • Customer Service Officer
  • Senior Customer Service Representative
  • Client Contact Officer
Want to see more job outcomes and how your future could change?
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What You'll Learn

  • Product and service knowledge development
  • Service delivery and monitoring
  • Using multiple information systems
  • Adhering to key performance indicators
  • Workplace leadership

Recognition

Nationally Recognised Training
This is a nationally approved vocational course that is recognised throughout Australia

Study Method

  • Online
    Online delivery - online course content with the exception of assessments and work placement
  • Blended
    Blended delivery - both online course content and partial face to face requirements
  • In-class
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration and Study Load

  • Up to 12 months
  • You can choose to shorten or lengthen the time you take to complete the course based on your availability and circumstances

Course Features

  • Customised study schedule to suit work and life commitments
  • Earn nationally recognised qualifications valued by companies across Australia
  • Gain practical skills based on what employers value and need in the workplace
  • Easy-to-use online campus portal with around-the-clock access to industry-leading education
  • We support you with individual mentors and a wellbeing advisor, dedicated to you and your journey
  • Mobile study from anywhere with an internet connection

Recognition of Prior Learning

If you have relevant skills or experience or have completed previous training it may be used to gain credit for all or part of a course. Ask us for more information.

Assessment

There are no confronting exams. You work together with your mentor and assessors towards a successful graduation. You have the opportunity to resubmit individual assessment tasks rather than having to repeat the whole course.

Student Support

Even though you’re studying online, you’re never alone with MCI Institute! They offer students access to support teams who will make sure you’re on track with your studies and your wellbeing is in-check. From time management tips to how to increase motivation and even nutritional tips, MCI’s online support program will help you stay on track every step of the way to graduation day.

Subjects

Core Units
BSBCUE301Use multiple information systems
BSBCUE307Work effectively in customer engagement
BSBCUE309Develop product and service knowledge for customer engagement operation
BSBCUS301Deliver and monitor a service to customers
Electives
BSBCMM301Process customer complaints
BSBWOR203Work effectively with others
BSBWHS201Contribute to health and safety of self and others
BSBWOR201Manage personal stress in the workplace
BSBCUE203Conduct customer engagement
BSBWHS302Apply knowledge of WHS legislation in the workplace
BSBWOR301Organise personal work priorities and development
BSBCUE304Provide sales solutions to customers
Want more information about the subjects for this course?
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Payment Options

You can pay upfront or as you go on a weekly or monthly payment plan. Course fee discounts are applicable if you pay upfront or on an accelerated 6 month payment plan.

MCI Institute is an approved NSW Smart and Skilled funding provider.
This training is subsidised by the NSW Government.
Submit an enquiry form to see if you’re eligible.

Find out more about the payment options for this course
Get the Course Guide

About MCI Institute

Open up the possibilities of your career! Earn nationally recognised qualifications valued by companies across Australia, gain practical skills based on what employers value and need in the workplace and access recognised credit towards a university degree.

MCI is an award-winning, education provider, proudly taking home 30 awards in the last 15 years, including placing on the 2018 AFR Most Innovative Companies List. They make education within your reach through supported online delivery so you can study anywhere, anytime, to achieve your career goals. Our experienced team provides you with a full circle of support for the duration of your study and will be there to celebrate when you reach graduation.

Management Consultancy International Pty Ltd is a Registered Training Organization (RTO 91088)