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Reception & Office Support Certificate

Study Method
Online
Provider
The Career Academy
Recognition
ICOES
Start Date
Enrol anytime
  • This is a fee-for-service program. There is no government funding available.

Course Overview

In no time at all, you’ll be in charge of the office.

Being ‘front of house’ plays such a pivotal role in any business. And that could be you after this comprehensive 10-week course. You’ll learn how to converse with clients and help with any enquiries and issues they might have. You’ll also learn key office and administrative skills, which will enable you to fulfil a reception, administration or office support role.

Recognition

ICOES
Accredited by ICOES

Study Method

  • Online
    Online delivery - online course content with the exception of assessments and work placement
  • Blended
    Blended delivery - both online course content and partial face to face requirements
  • In-class
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration and Study Load

  • Approximately 140 hours
  • Learn at your own pace, but ideally, complete one module per week

Delivery

  • 100% online with unlimited tutor support from experienced professionals via phone and email
  • Ask questions anytime and your tutors will respond during business hours

Course Features

Benefits

  • Gain an understanding of Microsoft Word and Microsoft Excel
  • Learn the principles of both verbal and written communication
  • Learn online, at your own pace, with tutor support by phone and email
  • Increase your job prospects and learn key office and administrative skills
  • Receive an employer recognised qualification and add it to your CV
  • Get access to The Career Centre – get a FREE CV Review & job tips to help you succeed
  • FREE access to the CCH Wheelers eLibrary with over 50 textbooks to help you study

This Course is Accredited by ICOES

  • The International Council for Online Educational Standards (ICOES) guarantees you a high standard of content with measurable outcomes from a reputable training organisation.
  • ICOES is the accrediting body that monitors and continually develops the educational standards of online teaching institutions.

Receive Unlimited Support from Experienced Tutors!

  • Our professional tutors at The Career Academy are industry experts who are passionate about helping students succeed.
  • They’re committed to providing exceptional online course support and personal tutoring to help you succeed. Throughout your course, you’ll receive unlimited tutor support via phone and email.

Be Awarded an Industry & Employer Recognised Certificate

  • Upon successful completion of your course, you’ll be presented with a Professional Certificate by The Career Academy. This is an industry recognised certificate which will go a long way to helping you get a new job or promotion.
  • You’ll also be given access to our exclusive Career Centre and be eligible for a free CV review.

Assessment

  • Practical assessments
  • Case studies
  • Multiple-choice questions
  • Quizzes
  • Written assessments

Testimonials

  • "This course was well set out, very easy to understand and complete, I highly recommend it to anyone who is wanting to upskill in this area of work. It allowed me to study from home while I take care of my children while at the same time getting some qualifications towards going back into the workforce."
    Jessica Woods
    Reception & Office Support Certificate
  • "Very helpful & encouraging. For a first time online learner, they were very encouraging on how helpful the staff are if you have any questions."
    Linda Anne Ford
  • "All assignments are straightforward, reading material is easy to understand. Affordable to pay off too. No problems whatsoever."
    Crystella Karo

Subjects

Core Modules
Role of a Receptionist
Effective Business Communication
Introduction to Microsoft Word
Time Management, Ethics and Professionalism
Organise Schedules
Office Organisation and Procedures
Workplace Health and Safety
Customer Service Skills
Customer Relationship Management
Using Microsoft Excel
Dealing with Invoicing, Credit Policies and Cash Management
Want more information about the subjects for this course?
Get the Course Guide

Payment Options

The Career Academy offers affordable payment options to help you start your studies sooner.

  • Interest-free payment plans starting from $25 per week with no deposit required
  • Upfront Payment (possible discounts for eligible candidates)

Tuition fees include course delivery and assessment, online study material and dedicated student support services. Please note this course does NOT qualify for VET FEE-Help or any other government funding.

Find out more about the payment options for this course
Get the Course Guide

About The Career Academy

The Career Academy is a leading Australian training provider of industry accredited online courses. Their education driven team are committed to providing exceptional online courses and personal tutor support. The Career Academy offers a range of specialist courses to improve job performance, and their focus is on mentoring, inspiring and supporting people through training so their career or business can reap the rewards. The Career Academy’s course delivery is flexible, so their students can study with minimal disruption to their daily life. They offer flexible payment plans so anyone wanting to learn has the opportunity no matter their circumstances. Many of their tutors are qualified Chartered Accountants and hold a Certificate IV in Training and Assessment.