Course Overview
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include an understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Who's It For?
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organisations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronisation. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
What You'll Learn
After completing this course, students will be able to:
- Describe the processes for planning and using a Windows 10 troubleshooting methodology
- Troubleshoot startup issues and operating system services on a Windows 10 device
- Resolve issues that pertain to hardware devices and device drivers
- Troubleshoot Windows 10 devices remotely
- Troubleshoot issues that pertain to network connectivity
- Troubleshoot client-configuration failures and issues with applications of Group Policy Objects (GPOs)
- Troubleshoot issues related to user settings
- Troubleshoot remote-connectivity issues
- Resolve issues that pertain to accessing resources from devices that are domain-joined
- Resolve issues that pertain to accessing resources from devices that are not domain-joined
- Troubleshoot issues that pertain to application installation and operation
- Maintain a device that is running Windows 10
- Recover a device that is running Windows 10
Study Method
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- OnlineOnline delivery - online course content with the exception of assessments and work placement
Duration and Study Load
- 5 days
Entry Requirements
In addition to their professional experience, students who attend this training should already have the following technical knowledge:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
- Microsoft Active Directory Domain Services (AD DS) principles
- Understanding of the Public Key Infrastructure (PKI) components
- Windows Server 2016 fundamentals
- Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2
Subjects
This module describes the processes involved in establishing and using a troubleshooting methodology. This module also covers various Windows 10 fundamentals, high-level architecture and often used troubleshooting tools.
Lessons
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of Troubleshooting Steps
- Troubleshooting Tools
This module explains how to perform a system recovery.
Lessons
- Troubleshooting Operating System Service Issues
- Recovering a Computer
This module explains how to administer Windows 10 by using remote tools and Windows PowerShell.
Lessons
- Overview of Administration Tools
- Using Remote Desktop Introduction to Windows PowerShell
- Remoting with Windows PowerShell
- Introduction to Provisioning
This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
Lessons
- Determining Network Settings
- Troubleshooting Network Connectivity
- Troubleshooting Name Resolution
This module describes how to troubleshoot application installation issues and problems in the desktop and Microsoft Store apps.
Lessons
- Troubleshooting Desktop App Installation Issues
- Troubleshooting Desktop Apps
- Managing Universal Windows Apps
About DDLS
DDLS is Australia’s largest provider of corporate IT and process training, with the largest portfolio of strategic partners and courses in Australia. We partner with world-class companies to help organisations and individuals in the IT industry remain up-to-date with new processes, technology and platforms to reduce risk and enable efficient business practices. We have convenient locations in almost every capital in Australia as well as the Philippines, flexible delivery modalities, industry-accredited trainers, and state-of-the-art course material and labs to produce the highest quality learning outcomes for our clients.
DDLS promotes a balanced approach to training with a focus on the key areas of Technology, Process and People. We provide extensive training options tailored to your organisation’s needs – from vendor-certified courses to customised training, including bespoke in-house developed courses.
