Home > Courses > Health > Introduction to Community Pharmacy Skill Set
SIRSS00030

Introduction to Community Pharmacy Skill Set

Study Method In-class
Provider Gateway Training Academy Pty Ltd
Start Date Monthly Intakes
Gateway Training Academy Pty Ltd

Important Information

Before enquiring, please check if this course is right for you:

  1. You must be an Australian citizen or resident. We are not CRICOS registered and cannot accept enrolments from International Student Visa holders (Subclass 500).

  2. Classes run Monday, Tuesday, Wednesday, and Friday from 9:00 AM – 4:00 PM for 5 weeks. If you have work or other commitments, make sure you can attend during these hours.

If either of these applies to you, this course may not be the right fit. Otherwise, read on to learn more!

Course overview

The Introduction to Community Pharmacy Skill Set provides foundational training for those looking to start a career in retail pharmacy or upskill in a pharmacy support role. This short course equips learners with the essential knowledge and practical skills to assist customers, support pharmacy operations, and work effectively as part of a pharmacy team.

Participants will gain hands-on experience in customer service, sales transactions, work health and safety, infection control, and assisting with pharmacy medicines under the supervision of a pharmacist

Who's It For?

This course is ideal for individuals looking to start a career in community pharmacy or those already working in retail who want to transition into a pharmacy setting.

It’s suited for:

  • Those with no prior pharmacy experience who want to enter the industry

  • Retail or customer service workers looking to expand their skills into pharmacy

  • Existing pharmacy assistants who want to strengthen their knowledge and confidence in key areas

With a focus on practical skills and customer service, this course prepares students for entry-level roles in a pharmacy environment, providing a pathway into further study or career advancement.

Job outcomes

  • Pharmacy Assistant

  • Customer Service Representative

  • Retail Pharmacy Assistant

Want to see more job outcomes and how your future could change?

Study method

  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

This course runs for 5 weeks, with classes held Monday, Tuesday, Wednesday, and Friday from 9:00 AM to 4:00 PM.

Course duration and schedules are subject to change.

Delivery

This course is delivered face-to-face in a classroom setting, providing hands-on, practical training. Led by industry-experienced trainers, the program combines theory with real-world pharmacy skills to prepare students for work in a community pharmacy environment.

Entry requirements

There are no formal academic prerequisites for this course. However, students must:

  • Provide a Unique Student Identifier (USI)

  • Meet language, literacy, and numeracy (LLN) requirements

  • Provide photo identification

Additional eligibility criteria applies for government-funded places.

Find out more about the entry requirements for this course

Course features

  • Fee-Free for Eligible Students – This course is fully subsidised under Jobs & Skills WA for those who qualify

  • Nationally Recognised Training – Receive a Statement of Attainment upon completion

  • Face-to-Face Learning – Hands-on training in a structured classroom environment

  • Industry-Experienced Trainers – Learn from experts with real-world pharmacy experience

  • Pathway to Further Study – Can be used as credit towards higher pharmacy qualifications

  • High Job Demand – Strong employment opportunities in the growing pharmacy sector

Professional Recognition

The SIRSS00030 Introduction to Community Pharmacy Skill Set is a nationally recognised skill set, designed to meet industry standards for entry-level roles in retail pharmacy.

Upon successful completion, students will receive a Statement of Attainment, acknowledging the units completed. This can be used to gain employment in a pharmacy setting or as credit towards further study in community pharmacy qualifications.

Subjects

SIRXSLS002Follow point-of-sale procedures
SIRXCEG008Manage disrespectful, aggressive or abusive customers
HLTWHS001Participate in workplace health and safety
SIRCINF001Use pharmacy practices for infection control
SIRCIND001Work effectively in a community pharmacy
SIRCIND002Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

Want more information about the subjects for this course?

Payment options

This course is 100% fee-free for eligible students under the Jobs & Skills WA program.

For those who are not eligible for government funding, the full course fee is $2,000, with payment plans available to help manage costs.

Find out more about the payment options for this course

About Gateway Training Academy Pty Ltd

Gateway Training Academy, established in 2009, has fostered education excellence for nearly 15 years, guiding thousands to fulfilling careers through campuses in WA and NSW. Our carefully designed courses, grounded in high-demand industries like aged care and community pharmacy, are pathways to promising opportunities.

What sets us apart is our deep connections within the industry, paired with government-funded options for select programs, ensuring an accessible and quality education for a wide array of students. With us, learners gain practical and sought-after skills that cater to the real needs of the workforce, facilitating seamless transitions from study to a rewarding career.

Join us to pave your way to success in a nurturing and experienced educational environment where your bright future is our priority. Gateway Training Academy is your reliable partner in carving out a path to a satisfying career equipped with robust industry connections and quality training.

Gateway Training Academy Pty Ltd is a Registered Training Organisation (RTO #32305)

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