Retail Courses

Retail courses qualify you to work in a variety of retail settings. Whilst not always being compulsory for working in a retail environment, having retail training will hold you in good stead when applying for retail jobs or seeking a promotion.

Retail courses are available online or in-class and provide learning outcomes that will put you on the path to success in the retail industry.

$43K to $68K Salary P/A

15,266+ Job Advertisements

Stable Job Growth Outlook

Jobs relating to Retail typically pay around $42,581 to $67,511. Kick start your career in Retail now!

There are over 15,266 active job listings on Indeed relating to Retail

7,300 (3.2%) more Retail Managers are expected to be employed in Australia by 2022 (Versus 2017)

Courses found:

Certificate IV in Customer Engagement BSB40315

Study method

Online

With BSB40315 Certificate IV in Customer Engagement from MCI Institute you will hold a nationally recognised qualification that is highly relevant to a wide range of industries and valued by your potential employers. We are business course specialists....

Job Outcomes

Contact Centre Team Leader
Quality Assurance Coordinator
Customer Contact Coach
Complex Enquiry Customer Contact Operator

Certificate IV In Customer Engagement BSB40315

Study method

Online

If you’re great with people and coming up with effective solutions, our Certificate IV in Customer Engagement can help further progress those skills in a customer service context. Learn to advance your leadership strategies, handle customer queries, an...

Job Outcomes

Customer services officer/advisor/representative
Sales consultant/representative
Quality officer
Quality Assurance/Tester
Team Leader
Frontline customer service coordinator
Contact centre team leader

Certificate III in Customer Engagement BSB30215

Study method

Online

With BSB30215 Certificate III in Customer Engagement from MCI Institute you will hold a nationally recognised qualification that is highly relevant to a wide range of industries and valued by your potential employers. We are business course specialists...

Job Outcomes

Information Services Officer
Telemarketer
Customer Service Officer
Senior Customer Service Representative
Client Contact Officer

New Supervisor

Study method

Online

Short Course

The perfect kick-start to your management career, this online short course will ensure a smooth transition from teammate to highly capable and successful team leader. Examining ways to build credibility and trust, you’ll discover how to provide directi...

Australian Institute of Management - Course

Certificate II in Retail Services (PER ONLY) SIR20216

Study method

In-class

1+ Locations

Mirrabooka Western Australia

This course is designed to help frontline team members grow and expand their skills in the retail space. Students will learn about the various aspects of retail and sales environments, including using business technology, developing their communication...

Job Outcomes

Retail assistant
Point-of-sale operator
Customer service operator

Career Outcomes

When you complete a Retail qualification, you can enhance your opportunities for employment in the following roles:

Retail Manager
Contact Centre Team Leader
Customer Contact Coach
Quality Assurance Coordinator
Sales Consultant
Sales Representative

Available Courses

Certificate:

If you’re after a qualification that will increase your opportunities for employment or promotion in the retail sector, a Certificate IV in Customer Engagement or a Certificate IV in Business Sales are good places to start. These courses will teach you how to make the most out of every opportunity you have with a customer so that you can achieve the best possible results.

Study Online, When and Where You Like

Complete your retail course entirely online and you’ll never have to worry about deadlines. You can study at the time and location that suits you, so you don’t have to make any compromises on your existing lifestyle. It is the perfect solution for time-poor individuals that need education to start or grow their career.

Job Outlook

According to the Australian Governments’ Job Outlook site:

Retail Managers-

It is expected that over the next three years, there will be a high number of job openings (over 50,000).
The median weekly full-time earnings for a Retail Manager is $1,000.
7% of Retail Managers are males.
The most common level of educational attainment is Year 12 at 27.6%. Therefore, by completing a certificate, you’ll have increased opportunities.
As a full-time employee in this role, you can expect to work around 44 hours per week.

Important skills:

The top 6 most important skills for this profession are active listening, coordination, critical thinking, monitoring, service orientation and speaking.

Tasks that you may perform as a Retail Manager:

Some of the most common tasks you’ll perform in this role include providing customer service, supervising and coordinating the activities of retail sales workers, keeping sales records, hiring, training and evaluating sales people and preparing work schedules.