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Certificate IV in Customer Engagement BSB40315

With BSB40315 Certificate IV in Customer Engagement from MCI Institute you will hold a nationally recognised qualification that is highly relevant to a wide range of industries and valued by your potential employers. We are business course specialists....

Study Method Online
Location Anywhere
Job Outcomes Contact Centre Team Leader +3
MCI Institute -  Course

Certificate III in Customer Engagement BSB30215

With BSB30215 Certificate III in Customer Engagement from MCI Institute you will hold a nationally recognised qualification that is highly relevant to a wide range of industries and valued by your potential employers. We are business course specialists...

Study Method Online
Location Anywhere
Job Outcomes Information Services Officer +4
MCI Institute -  Course

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Short Course
This is a short course focused on skill based training rather than a nationally accredited certificate or diploma.

The perfect kick-start to your management career, this online short course will ensure a smooth transition from teammate to highly capable and successful team leader. Examining ways to build credibility and trust, you’ll discover how to provide directi...

Study Method Online
Location Anywhere
Job Outcomes Project Manager +2
Australian Institute of Management -  Course

Certificate III in Retail SIR30216

The nationally recognised SIR30216 Certificate III in Retail will give you a great introduction to the dynamic world of retail, arming you with the skills and knowledge to engage the customer, maintain daily store operations, and deliver on organisatio...

Study Method Online
Location Anywhere
Job Outcomes Frontline sales assistant +6
MCI Institute -  Course

Certificate III in Retail SIR30216

Enjoy interacting with customers and have good management and organisational skills? This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on...

Study Method Online
Location Anywhere
Job Outcomes Frontline Sales Assistant +4
Foundation Education -  Course

Certificate II in Retail Services (PER ONLY) SIR20216

This course is designed to help frontline team members grow and expand their skills in the retail space. Students will learn about the various aspects of retail and sales environments, including using business technology, developing their communication...

Study Method In-class
Location Perth Western Australia
Job Outcomes Retail assistant +2
Industry Skills Training -  Course

Career Outcomes

When you complete a Retail qualification, you can enhance your opportunities for employment in the following roles:

  • Retail Manager
  • Contact Centre Team Leader
  • Customer Contact Coach
  • Quality Assurance Coordinator
  • Sales Consultant
  • Sales Representative

Available Courses

Certificate:

If you’re after a qualification that will increase your opportunities for employment or promotion in the retail sector, a Certificate IV in Customer Engagement or a Certificate IV in Business Sales are good places to start. These courses will teach you how to make the most out of every opportunity you have with a customer so that you can achieve the best possible results.

Study Online, When and Where You Like

Complete your retail course entirely online and you’ll never have to worry about deadlines. You can study at the time and location that suits you, so you don’t have to make any compromises on your existing lifestyle. It is the perfect solution for time-poor individuals that need education to start or grow their career.

Job Outlook

According to the Australian Governments’ Job Outlook site:

Retail Managers-

  • It is expected that over the next three years, there will be a high number of job openings (over 50,000).
  • The median weekly full-time earnings for a Retail Manager is $1,000.
  • 7% of Retail Managers are males.
  • The most common level of educational attainment is Year 12 at 27.6%. Therefore, by completing a certificate, you’ll have increased opportunities.
  • As a full-time employee in this role, you can expect to work around 44 hours per week.

Important skills:

The top 6 most important skills for this profession are active listening, coordination, critical thinking, monitoring, service orientation and speaking.

Tasks that you may perform as a Retail Manager:

Some of the most common tasks you’ll perform in this role include providing customer service, supervising and coordinating the activities of retail sales workers, keeping sales records, hiring, training and evaluating sales people and preparing work schedules.

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