Browse ITIL Results
ITIL® 4 Direct Plan and Improve (DPI)
Why choose the ITIL® 4 Direct Plan and Improve (DPI)? The ITIL® 4 Direct Plan and Improve (DPI) enables professionals to align governance and strategy with service management activities, encourage a culture of collaboration and continual improvement, a...
ITIL® 4 Digital and IT Strategy (DITS)
Why choose the ITIL® 4 Digital and IT Strategy (DITS)? The ITIL® 4 Digital and IT Strategy (DITS) certification provides you with the necessary skills to lead the development and management of IT products....
ITIL® 4 High Velocity IT (HVIT)
Why choose the ITIL® 4 High Velocity IT (HVIT)? Stay ahead with ITIL® 4, the latest IT service management framework. Obtain the ITIL®4 High Velocity IT (HVIT) certification to drive change, align governance and strategy, and encourage collaboration for...
ITIL® 4 Create Deliver and Support (CDS)
Why choose the ITIL® 4 Create Deliver and Support (CDS)? ITIL® 4 Create Deliver and Support (CDS) certification provides you with a comprehensive understanding of IT service management, principles, practices, and processes. This knowledge gives you the...
ITIL® v4 Foundation
Why choose the ITIL® v4 Foundation? If you have an interest in building your understanding of IT applications in business strategy, then the ITIL® v4 Foundation is the course for you. During this entry-level course, you will become familiar with ITIL®...
ITIL®4 Drive Stakeholder Value (DSV)
Why choose the ITIL®4 Drive Stakeholder Value (DSV)? ITIL® 4 is the latest iteration of the widely adopted IT service management framework. By becoming certified in ITIL® Drive Stakeholder Value (DSV), you stay current with the latest best practices an...
What's ITIL?
ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management (ITSM) that helps organisations deliver high-quality IT services. The ITIL framework provides a systematic approach to managing IT services, ensuring they align with business needs.
What's the ITIL certification?
The ITIL certification is a globally recognised credential that validates your expertise in IT service management. It demonstrates your ability to apply ITIL principles to improve service delivery, reduce costs, and enhance customer satisfaction. The certification is available at different levels, including Foundation, Practitioner, Intermediate, Expert, and Master.
What are the four functions of ITIL?
ITIL defines four key functions essential for effective IT service management:
- Service desk: Acts as a single point of contact between users and IT staff, handling incidents, and service requests.
- Technical management: Provides technical expertise and support for IT infrastructure and services.
- IT operations management: Oversees day-to-day IT operations to ensure smooth and reliable service delivery.
- Application management: Manages the lifecycle of applications, from development to maintenance and support.
Is ITIL training worth it?
Absolutely. Investing in ITIL training can significantly enhance your career prospects. Here are a few reasons why ITIL training is worth your time:
- Industry recognition: ITIL certifications are highly regarded by employers worldwide.
- Career advancement: Certified professionals often enjoy higher salaries and better job opportunities.
- Skill development: Gain valuable skills that can improve IT service delivery and operational efficiency.
- Competitive advantage: Stand out in the job market with a credential that highlights your expertise in IT service management.
