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Browse Reception Results & Certifications
Reception & Office Support Certificate
In no time at all, you’ll be in charge of the office. Being ‘front of house’ plays such a pivotal role in any business. And that could be you after this comprehensive 10-week course. You’ll learn how to converse with clients and help with a...
Administration Pathway Program – Medical
Take the right path to fast track your career. You’re well on the road to success once you have this course under your belt. You’ll become a Certified Medical Receptionist with the Certificate in Medical Reception & Terminology where you’ll learn h...
Medical Reception Certificate
Become a Certified Medical Receptionist in just ten weeks and Learn how Medicare works! Developed by health experts, this online course will teach you to use Microsoft Office to schedule appointments, keep records and manage the day-to-day running of m...
Medical Reception and Terminology Certificate
Become a Certified Medical Receptionist and learn medical language the easy way. Developed by health experts, this Career Academy course will teach you how to use Microsoft Office in managing the day-to-day running of a medical practice. You’ll have th...
Administration Pathway Program – Reception
Take your reception career to a whole new level. There’s a real need out there for the right people with this particular skill set. So if you have the desire to work as a receptionist and advance your career, this course is absolutely ideal. You’ll com...
What is reception?
Reception is the first point of contact between a business and its clients and customers, setting the tone for every interaction that follows. Receptionists play a critical role in managing a range of reception duties, from greeting clients and customers and answering inquiries to providing essential support for the wider team. Success in this role relies on a blend of reception skills, including the ability to communicate effectively, strong time management, and unwavering professionalism.
Why study reception?
Studying reception gives you practical skills that are always in demand. You’ll gain confidence in handling reception duties and develop the ability to manage everything from patient records to meeting schedules. Whether you’re entering the job market for the first time or returning after a break, receptionist courses offer flexible learning options to suit your lifestyle. For those seeking flexible, industry-relevant training, short courses are also available to help you upskill quickly and efficiently.
Plus, qualified receptionists are needed across industries—from healthcare and education to corporate offices and small businesses. Reception courses provide trusted knowledge and skills that are highly valued in the health sector, opening doors to healthcare career pathways and ensuring you meet workplace health and safety standards. With the right training, you’ll unlock real job opportunities and career pathways.
What will I learn in a reception course?
Receptionist courses are designed to give you the tools you need to hit the ground running in an administrative role. These courses are structured into specific units that must be completed for successful completion and certification. Depending on your course and focus (like general office or medical reception), you may cover:
- Reception procedures and workplace communication
- Medical terminology and managing patient records
- Learning to assist with medical administration tasks, including supporting administrative and clinical staff
- Handling appointments, appointment scheduling, managing schedules, and maintaining confidentiality
- Managing phone communications and providing professional support via phone
- Medical accounts and billing systems
- Office administration and front desk management
- Customer service and time management skills
- Working with clients, staff and systems in a professional environment
Explore receptionist courses and training
While formal qualifications aren’t always required, studying a receptionist course can boost your confidence, skill set and job prospects.
Entry-level courses
Reception & Office Support Certificate
Perfect for beginners, this course covers essential receptionist skills and admin fundamentals. You’ll learn how to manage communication, customer service, invoicing, time management, and software tools like Microsoft Office and Excel.
Industry-Specific Options
Medical Receptionist Course
Want to work in healthcare? A Certificate III in Business (Medical Administration) is designed for aspiring medical receptionists. You’ll learn medical terminology, appointment systems, and administrative protocols specific to clinics, hospitals and practices.
Most receptionist courses are delivered online and self-paced which is ideal if you’re upskilling while working or balancing other commitments.
Reception job outcomes
A receptionist qualification can open doors to a variety of roles across industries. Many people start in front desk roles and grow into office management, executive support, or specialised areas like healthcare.
General reception roles:
- Receptionist
- Administrative assistant
- Office manager
- Executive assistant
- Personal assistant
Medical reception roles:
- Medical receptionist
- Medical practice manager
- Records clerk
- Accounts clerk
Ready to take the first step?
You don’t need years of study to get started. With flexible, online receptionist courses available across Australia, you can build real-world skills at your own pace.
Explore reception training today and start your path toward a rewarding career.
