If you’re starting out in Sales and want the best chance of employment, or you’re already established and want to upgrade your skills, our wide selection of courses is the best way.
Online Sales courses also available
Through completing a Sales Course, you can start a successful career in roles such as:
Customer Contact Agent
Customer Service Representative
Contact Centre Team Leader
Quality Assurance Coordinator
Sales Account Assistant
Types of Courses
If you would like to pursue more of a customer-focused role, you can enrol in a Certificate III or IV in Customer Engagement. These courses will teach you how to address customer needs, collect, analyse and record information, run a multicentre, analyse consumer behaviour and implement customer service standards. On the other hand, if you would like to gain employment in a more sales-focused role, you should complete a Certificate IV in Business Sales.
Sales Assistants (General):
Over the five years to November 2019, it is expected that there will be a high number of job openings in this profession.
The median weekly earning for a full-time Sales Assistant is $800 and the average weekly hours worked in 37.2 hours.
36.6% of Sales Assistants have completed Year 12, which makes it the most common level of educational attainment.
Women account for 67.2% of people working in this occupation.
The 5 most important skills for a Sales Assistant are active listening, persuasion, speaking, service orientation and negotiation.
It is expected that there will be over 50,000 new jobs over the five years to November 2019 in this profession.
The median weekly full-time earnings (before tax) for a Sales Representative is $1,197.
If you would like to work in this industry, you can expect to work on average 40 hours per week.
In contrast to a Sales Assistant, 65.1% of workers in this profession are male.
The two most common levels of educational attainment for this occupation are Year 12 (23.4%) and Certificate III/IV (23%).
The 5 most important skills for a Sales Representative are speaking, persuasion, active listening, social perceptiveness and negotiation.
Is a Career in Sales Right for You?
It goes without saying, that if you would like to work in sales, you must be very personable and enjoy working with others.
Speaking, persuasion and active listening are the three most valuable skills that would see you achieve success, along with excellent product knowledge and a strong customer service focus.
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