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Certificate IV in Customer Engagement BSB40315

With BSB40315 Certificate IV in Customer Engagement from MCI Institute you will hold a nationally recognised qualification that is highly relevant to a wide range of industries and valued by your potential employers. We are business course specialists....

Study Method Online
Location Anywhere
Job Outcomes Contact Centre Team Leader +3
MCI Institute -  Course

Certificate III in Customer Engagement BSB30215

With BSB30215 Certificate III in Customer Engagement from MCI Institute you will hold a nationally recognised qualification that is highly relevant to a wide range of industries and valued by your potential employers. We are business course specialists...

Study Method Online
Location Anywhere
Job Outcomes Information Services Officer +4
MCI Institute -  Course

Certificate III in Customer Engagement BSB30215

If you love customer service – and want to be really good at it – this is for you. It’ll give you the skills and confidence to work with customers either face to face, or over the phone. It’s an entry-level and a comprehensive, essential, foundation co...

Study Method Online
Location Anywhere
Job Outcomes Team Leader +5
Edmund Barton College -  Course

Certificate IV in Customer Engagement BSB40315

If you love working with people and want excellent customer service skills, then this is for you. You’ll also learn operational processes and how to be a great Team Leader. You’ll find confidence and earn respect for the calm, professional efficiency y...

Study Method Online
Location Anywhere
Job Outcomes Expert Customer Service pers... +7
Edmund Barton College -  Course

Course Guide

Several customer courses can be found online; the main courses are certificate ii, iii and iv in customer engagement or a diploma of customer engagement. A certificate iii in customer engagement consists of several units of competency. All core units must be completed to attain certification and qualification with at least eight elective units

Core competencies 

  • Use multiple information systems (bsbcue301)
  • Work effectively in customer engagement (bsbcue307)
  • Develop product and service knowledge for customer engagement (bsbcue309)
  • Deliver and monitor a service to customers (bsbcus301)

Some elective units

  • Work effectively with others (bsbwor203)
  • Deliver and monitor a service to customers (bsbcus301)
  • Process customer complaints (bsbcmm301)
  • Organise personal work priorities and development (bsbwor301)
  • Conduct customer engagement (bsbcue203)

Participation in certificate iii may require a certificate I or ii qualification or a pre-training review and language, literacy and numeracy assessment. Course fees, payment options and payment plans may vary depending on different Australian training institutions. Training packages in customer engagement courses can also be offered to the company to improve work practices.

Education Pathways

A Certificate iii (bsb30215) in customer engagement, can cover a range of complex customer service roles, and provide technical advice to those already in the industry. Previous pathways in a certificate iii (bsb30215) in customer engagement include certificate I and ii. Further education pathways include a certificate iv in customer engagement and a diploma of customer engagement

Why learn Customer engagement?

High customer engagement represents a strong emotional connection between a customer and a brand. Companies and organisations need individuals with skills in customer engagement as highly engaged customers represent 23% more revenue according to Gallup research. Being able to demonstrate precise customer engagement skills can provide sales solutions and meet key performance indicators for individuals. This can lead to more significant career opportunities and promotions into sales consultant roles. 

Delivery Mode

We offer flexible online short courses and study options available through our login portal. The customer engagement course includes detailed learning materials, assessments, case study examples and online support and certification upon successful completion. A customer engagement course can be done on a part-time or full-time basis with varying start dates depending on your preference. After completion of the course, individuals may gain work experience, and traineeships with new customer contact skills or further upskill at work with greater customer engagement activity.

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