Home > Courses > Business > Advanced Sales & Customer Service Skills

Advanced Sales & Customer Service Skills

Study Method Online
Provider Online Courses Australia Pty Ltd
Recognition CPD
Start Date Enrol anytime
Online Courses Australia Pty Ltd

Course overview

Master the Skills That Drive Sales & Customer Loyalty

Build the confidence and practical skills to sell more effectively, communicate with customers, and deliver exceptional service. This online course is designed to help you strengthen your sales approach while creating customer experiences that keep people coming back.

Learn Practical Sales & Customer Service Skills

Develop essential skills in:

  • Effective sales techniques and closing sales

  • Customer communication and relationship building

  • Understanding and responding to customer needs

  • Delivering exceptional customer service

  • Preparing and presenting professional proposals

  • Building long-term customer loyalty

Turn Better Service Into Better Results

Whether you work in sales, customer service, retail or business, this course gives you practical skills you can apply immediately to improve customer interactions, increase sales opportunities and build stronger business relationships.

Start developing the sales and customer service skills you need to succeed.

Job outcomes

  • Customer Service Manager

  • Sales Executive

  • Sales Director

  • Sales Manager

  • Account Management

  • Business Development

  • Sales Rep/Consultant

  • Administration Manager

  • Business Owner

Want to see more job outcomes and how your future could change?

What you'll learn

In this course, you'll learn:

  • How to interact with customers

  • How to provide a great service to customers

  • How to sell products and services

  • Quality customer service

  • How to establish and conduct business relationships

  • How to enhance the customer service experience

  • How to prepare and present proposals

Recognitions

CPD

Study method

  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

60 hours
Lifetime Access

Delivery

  • Delivered 100% online, no classroom required

  • Instant course access (simply enrol online, anytime)

  • Personalised One-on-One Support from a Qualified Vet Nurse

  • Assessments are short answer and multiple choice

  • Fast turnaround on marking (within 1 business day)

  • Live chat, 7 days a week

Entry requirements

There are no formal requirements to do this Advanced Sales & Customer Service Skills Course

Our courses are designed for people with diverse backgrounds including those little or no prior experience in the industry who would like to start a career

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources

  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)

  • Be a self-directed learner

  • Possess sound language and literacy skill

Please check with your state or local governing department for the relevant “checks/permissions” that may be required to gain employment in this industry.

Find out more about the entry requirements for this course

Testimonials

  • Amazing course, lots of information. Helped me get in to the job I wanted to do 10/10 recommend!
    Amy Reid
    Advanced Sales & Customer Service Skills

Subjects

  • Interact With Customers

  • Provide Service To Customers

  • Enhance The Customer Service Experience

  • Manage Quality Customer Service

  • Sell Products And Services

  • Make A Presentation

  • Prepare & Present Proposals

  • Establish And Conduct Business Relationships

Want more information about the subjects for this course?

Payment options

OCA Offers Flexible Study Payment Options

  • Interest-Free Payment Plans Available

  • AfterPay in 4 Available

  • PayPal, Visa & Mastercard Accepted

  • Upfront Payment Discounts Available

  • Start Learning Immediately After Enrolment

Enrol with confidence- 7-day money-back guarantee

Payment Methods & Secure Transactions:

Find out more about the payment options for this course

About Online Courses Australia Pty Ltd

Online Courses Australia (OCA) helps you gain real skills, real confidence, and real credentials without putting your life on hold. Whether you’re starting fresh, changing directions, or levelling up, our flexible online learning is designed to fit around your lifestyle so you can keep moving forward while you study.

With 100+ courses across 25 industries, OCA gives you access to practical, outcome-driven learning built for real-world application. We make education more accessible with flexible payment plans and finance options, so you can invest in your future in a way that works for you.

Our “Learn and Earn” approach means you don’t have to pause your life to progress, and with lifetime access to course materials, you can revisit and refresh your knowledge whenever you need. Combined with engaging, high-quality learning experiences, OCA is built to help you grow with confidence and momentum.

Want to know more about this course?
Complete the form and learn about:

  • Pricing and payment options
  • Start dates
  • Subjects
  • Study method
  • How to get help and contact information
  • Everything you need to know before enrolling!

Receive a consultation from a course expert

See student testimonials below

"I found the website easy to use and the contact I received after my enquiry was good. Not too pushy but there if I needed them." - Dimity G.
"All details and info was there and my query was answered quickly." - Soula M.
"Gave me everything I needed and someone called me, pretty much straight away." - Marlon T.

Want to know more about this course?

Get your free course guide now! Complete this easy form and you'll receive a course guide and consultation from Online Courses Australia Pty Ltd

By submitting this enquiry I accept the "Privacy Policy" and "Terms of Use"

You are currently visiting our Australian website Training.com.au

Would you like to visit our New Zealand website instead?

Visit Training.co.nz