Certificate IV in Leadership and Management (VIC, NSW, QLD & SA Only)

On successful completion of this course, students will have the skills to:

• manage a straightforward project or a section of a larger project
• work with teams and individuals and take responsibility for standards of work, conduct and influence on others
• understand the need for a continuous process of review and improvement and apply that process across all aspects of the organisation
• promote teamwork by developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation
• determine individual and team development needs and facilitate the development of the workgroup
• implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required
• advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback
• implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area to meet legislative requirements
• identify risks and apply established risk management processes to a subset of an organisation or project’s operations that are within the person’s own work responsibilities and area of operation
• develop and establish plans for scheduling and monitoring own work performance and feedback and learning opportunities.