Reception Courses & Certifications

Studying reception gives you practical skills that are always in demand. You’ll gain confidence in handling reception duties and develop the ability to manage everything from patient records to meeting schedules. Whether you’re entering the job market for the first time or returning after a break, receptionist courses offer flexible learning options to suit your lifestyle. For those seeking flexible, industry-relevant training, short courses are also available to help you upskill quickly and efficiently.

Plus, qualified receptionists are needed across industries—from healthcare and education to corporate offices and small businesses. Reception courses provide trusted knowledge and skills that are highly valued in the health sector, opening doors to healthcare career pathways and ensuring you meet workplace health and safety standards. With the right training, you’ll unlock real job opportunities and career pathways.

Receptionist courses are designed to give you the tools you need to hit the ground running in an administrative role. These courses are structured into specific units that must be completed for successful completion and certification. Depending on your course and focus (like general office or medical reception), you may cover:

• Reception procedures and workplace communication
• Medical terminology and managing patient records
• Learning to assist with medical administration tasks, including supporting administrative and clinical staff
• Handling appointments, appointment scheduling, managing schedules, and maintaining confidentiality
• Managing phone communications and providing professional support via phone
• Medical accounts and billing systems
• Office administration and front desk management
• Customer service and time management skills
• Working with clients, staff and systems in a professional environment

While formal qualifications aren’t always required, studying a receptionist course can boost your confidence, skill set and job prospects.

Entry-level courses

Reception & Office Support Certificate

Perfect for beginners, this course covers essential receptionist skills and admin fundamentals. You’ll learn how to manage communication, customer service, invoicing, time management, and software tools like Microsoft Office and Excel.

Industry-Specific Options

Medical Receptionist Course

Want to work in healthcare? A Certificate III in Business (Medical Administration) is designed for aspiring medical receptionists. You’ll learn medical terminology, appointment systems, and administrative protocols specific to clinics, hospitals and practices.

Most receptionist courses are delivered online and self-paced which is ideal if you’re upskilling while working or balancing other commitments.

A receptionist qualification can open doors to a variety of roles across industries. Many people start in front desk roles and grow into office management, executive support, or specialised areas like healthcare.

General reception roles:

• Receptionist
• Administrative assistant
• Office manager
• Executive assistant
• Personal assistant

Medical reception roles:

• Medical receptionist
• Medical practice manager
• Records clerk
• Accounts clerk

You don’t need years of study to get started. With flexible, online receptionist courses available across Australia, you can build real-world skills at your own pace.

Explore reception training today and start your path toward a rewarding career.