Diploma of Child, Youth & Family Intervention

Develop the knowledge and practical skills to support children and young people who have experienced complex trauma and attachment disruption. This unit explores how trauma can influence development, relationships, emotions and behaviour, and how workers can respond in ways that promote safety, trust and connection. Learners will build practical strategies for recognising trauma-related needs, strengthening supportive relationships and providing consistent, trauma-informed responses that promote wellbeing and positive outcomes.

Build the skills to work effectively within a trauma-informed approach to care and support. This unit explores the impacts of trauma and how past experiences can influence a person’s emotions, behaviour, relationships and engagement with services. Learners will develop practical strategies for creating safe, respectful and empowering environments, responding sensitively to trauma-related needs, supporting choice and control, and working in ways that reduce the risk of re-traumatisation.

Develop the knowledge and practical skills needed to work effectively within a child protection environment. This unit explores the roles and responsibilities of workers in protecting children and young people, recognising and responding to indicators of abuse, neglect and risk, and working within relevant legal, ethical and organisational requirements. Learners will strengthen their ability to communicate with children, young people, families and other professionals, make informed decisions, maintain appropriate boundaries and contribute to safe, collaborative and child-centred practice.

Develop the knowledge and practical skills to recognise and respond appropriately to domestic and family violence. This unit explores the signs and dynamics of family violence, its impacts on individuals and families, and the barriers people may experience when seeking support. Learners will build confidence in responding safely, respectfully and without judgement, identifying immediate risks, following appropriate reporting and referral pathways, and working within professional, legal and organisational responsibilities.

Develop the knowledge and practical skills to contribute to a safe and healthy workplace in health and community services. This unit explores how workers can identify and respond to workplace hazards, assess and manage risks, follow safe work practices, and contribute to WHS consultation and continuous improvement. Learners will build confidence in responding to incidents, maintaining their own safety and wellbeing, and working collaboratively to create safer environments for clients, colleagues and the wider support team.

Develop the skills to reflect on your professional practice and identify opportunities for ongoing growth and improvement. This unit explores reflective practice, professional development, feedback and self-evaluation as tools for strengthening workplace performance. Learners will build confidence in recognising their strengths and areas for development, setting meaningful professional goals, seeking and responding to feedback, and using supervision, collaboration and continuous learning to enhance the quality of their practice.

Develop the skills and knowledge to strengthen professional practice when working with children, young people and families. This unit focuses on building sector knowledge, applying evidence-informed approaches and reflecting on practice to support ongoing professional growth. Learners will explore how to maintain professional standards, boundaries and ethical practice, engage effectively with colleagues and other services, and use reflection, feedback and professional development to continually improve the quality of their work.

Develop the skills to support staff wellbeing and facilitate effective workplace debriefing following challenging or stressful incidents. This unit explores how to recognise signs of stress and emotional impact, provide appropriate peer support, and conduct structured debriefing sessions that encourage safe reflection and open discussion. Learners will build confidence in identifying when additional support or referral may be needed, maintaining professional boundaries, and contributing to a workplace culture that prioritises staff wellbeing, reflective practice and ongoing support.

Develop the skills to identify and respond to people with multiple and interconnected support needs. This unit explores how factors such as disability, mental health, housing, family circumstances, substance use and other life experiences can interact and influence a person’s wellbeing. Learners will build confidence in conducting holistic assessments, working collaboratively with the person, identifying priorities and risks, and coordinating appropriate services and referrals to support person-centred and responsive outcomes.

Develop the skills to recognise and respond holistically to a person’s individual needs. This unit explores how to build trusting relationships, identify concerns that may be affecting a person’s wellbeing, and work collaboratively to determine appropriate options and supports. Learners will strengthen their ability to recognise risk, abuse, neglect and complex needs, provide information that supports informed decision-making, and connect people with appropriate services and referrals. The unit supports person-centred practice that considers the whole person rather than focusing on a single presenting issue.

Develop the skills to collect, interpret and analyse information to support effective service planning and delivery. This unit explores how workers can identify community needs, examine social and demographic information, recognise emerging trends and consider factors that may affect access to services. Learners will build confidence in using evidence to identify service gaps, priorities and opportunities for improvement, supporting services to remain responsive to the changing needs of individuals, families and communities.

Develop the skills to coordinate, monitor and review case management processes for people with complex and changing needs. This unit explores collaborative planning, establishing goals and responsibilities, coordinating services and maintaining effective communication between the person and their support network. Learners will strengthen their ability to monitor progress, respond to changing circumstances, facilitate case meetings and review support strategies, ensuring services remain coordinated, person-centred and focused on achieving meaningful outcomes.

Develop the skills and awareness to work respectfully and effectively with people from diverse backgrounds. This unit explores how culture, identity, beliefs, values and life experiences can influence communication, relationships and access to services. Learners will strengthen their cultural awareness and self-reflection, develop strategies for inclusive communication, and learn how to recognise and respond appropriately to misunderstandings or barriers. The unit supports practice that promotes respect, inclusion, cultural safety and equitable participation for everyone.

Develop the knowledge and skills to promote culturally safe and respectful practice when working with Aboriginal and/or Torres Strait Islander peoples. This unit explores the impact of history, culture and social factors on experiences of services and support, while encouraging workers to reflect on their own cultural perspectives and practice. Learners will strengthen their ability to build respectful relationships, communicate in culturally appropriate ways and work collaboratively with Aboriginal and/or Torres Strait Islander people, families and communities to support culturally safe and inclusive service delivery.

Develop the knowledge and skills to work effectively with people affected by alcohol and other drug use. This unit explores current approaches to AOD support, the impacts of substance use on individuals, families and communities, and the importance of working within a person-centred, non-judgemental and harm-minimisation framework. Learners will strengthen their understanding of AOD services, relevant legal and ethical responsibilities, and how to work collaboratively with people and other services to support safety, wellbeing and positive outcomes.

Develop the knowledge and practical skills to work respectfully and effectively with people experiencing mental health issues. This unit explores how mental health can influence a person’s wellbeing, relationships and daily life, while building an understanding of recovery-oriented and person-centred practice. Learners will strengthen their ability to communicate supportively, recognise changes in wellbeing, promote choice and self-determination, and work collaboratively with the person and other services to support recovery, inclusion and meaningful participation.

Develop the skills to support people to strengthen relationships and address interpersonal challenges. This unit explores how relationships, communication patterns, family dynamics and life experiences can influence individual and family wellbeing. Learners will build confidence in identifying relationship concerns, supporting people to explore their needs and goals, and using strengths-based and person-centred approaches to encourage positive communication, problem-solving and healthier relationships.

Develop the skills to plan, facilitate and review engaging group activities that respond to the needs, interests and goals of participants. This unit explores effective group planning, communication, participation and group dynamics, with a focus on creating safe, inclusive and supportive environments. Learners will build confidence in facilitating activities, responding to individual and group needs, managing challenges as they arise, and evaluating outcomes to continually improve the group experience.