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CHC52021

Diploma of Community Services (Case Management)

Study Method Online
Provider TrainSmart Australia
Start Date Enrol anytime
TrainSmart Australia

  • Enrol in a high-demand course that’s 100% online & self-paced for Australian, New Zealand citizens and permanent visa holders

  • This course is NOT free or government-funded. Flexible, interest-free payment plans and study loan options are available for eligible students.

Course overview

As a Community Services Case Manager or Case Worker, you’ll play a vital role in assessing the needs and concerns of individuals and groups and coordinating help and support for them to thrive.

The CHC52021 Diploma of Community Services (Case Management) is a specialised field within Community Services designed to prepare you for leadership roles in coordinating complex cases involving multiple clients who require immediate support.

Throughout the course, industry expert trainers will equip you to enhance your communication skills to advocate effectively for clients, respond to crises, apply counselling techniques, respond appropriately to domestic and family violence, work with culturally diverse groups, implement case management and community development strategies, and understand the impact of sociological factors on clients.

With a projected job growth of 25.2% over the next five years, now is the perfect time to pursue a career in this dynamic and rewarding field.

Who's It For?

The Diploma of Community Services (Case Management) is a specialised course focusing on the Case Management stream. It is ideal for individuals already working in the community services sector who want to upskill and transition into leadership or expert roles.

This course is also perfect for those passionate about pursuing a rewarding career in community services, particularly in supporting individuals through tailored case management approaches.

If you have a genuine passion for helping people overcome challenges and achieving meaningful outcomes, this diploma is for you.

Job outcomes

  • Community Services Case Manager or Case Worker
  • Case Coordinator (Community Services)
  • Case Management Supervisor
  • Community Care Manager
  • Community Program Coordinator
  • Child Welfare Officer
  • Early Intervention Worker
  • Residential Carer (Child Protection)
  • Housing Manager
  • Family Services Coordinator

Want to see more job outcomes and how your future could change?

What you'll learn

In the CHC52021 Diploma of Community Services (Case Management), you’ll gain valuable knowledge and hands-on skills to become an effective case manager in the community services sector. Key learning areas include:

  • Person-Centred Practice: Acquire the skills to offer personalised support that empowers individuals to make informed decisions and take control of their paths.
  • Community Engagement and Development: Learn how to foster partnerships and create lasting solutions that address the community’s needs effectively.
  • Coordinating and Managing Complex Cases: Develop the expertise to navigate complex situations, collaborate with others, and implement effective case management strategies.
  • Self-Reflection and Ethical Practice: Build self-assessment abilities and cultivate an ethical foundation to maintain accountability and professionalism in your practice.

Curious about all the units in this course? Get a free course guide today which includes unit modules and much more!

Study method

  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

  • 12 months full-time

Delivery

  • Online delivery with access to Academic Assistance Team (AAT) and Student Support team
  • Practical assessments and simulated practicals conducted via video conferencing

Entry requirements

Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:

  • The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,

  • The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework), that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,

  • The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in reading, writing, numeracy and digitial literacy. TrainSmart Australia must also reasonably believe that the student displays that competence.

If you are unable to provide either of these, you will need to complete a free Online Reading, Writing, Numeracy and Digital Literacy test to gain entry into our course.

Please note, we are unable to enrol international students at this time.

Find out more about the entry requirements for this course

Course features

LearnSmart – Access all course materials and assessments anytime, anywhere through LearnSmart, our online learning management system.

Simulated Practical – Engage in Simulated Practicals to demonstrate practical counselling skills in a safe environment. Complete your practical assessments at your own pace through our online booking service.

Virtual Campus – Our virtual campus serves as your central space for connecting with trainers and staying on track with your studies. Whether you join every week or twice a month, the trainers provide valuable opportunities to review your progress, answer your questions, and offer assessment guidance.

Work placement

  • This course requires 200 hours of practical work experience
  • Our Work Placement Coordinator Team is available to support you in securing placement opportunities

Recognition of prior learning

  • Students are eligible to apply for RPL, which will be conducted with a trainer through a series of interviews and document collation

Assessment

  • Knowledge-based assessments
  • Case studies
  • Practical assessments (role-plays, presentations)

Testimonials

  • The Work Placement experience was inspiring and humbling, allowing me to practice the skills I acquired, particularly in assessing co-existing needs during intake interviews.
    Nora D
    Diploma of Community Services (Case Management)
  • I gained a deep understanding of community service issues, including communication in complex situations, case planning, safety strategies, and cultural diverse interactions, which I now apply daily to support individuals.
    Kayla S
    Diploma of Community Services (Case Management)

Pathways

The diploma qualification can lead you to undertake:

  • Bachelor of Social Work

TrainSmart Australia has a number of standing agreements in place with universities across Australia that guarantee student entry and credit transfers into a bachelor’s degree and further studies.

Expected Salary

The average annual salary for Case Manager jobs in Australia ranges from $85,000 to $95,000*

*The projected values are for informational purposes only and are subject to change based on industry demand and growth.

Subjects

Course Units
CHCDFV001Recognise and respond appropriately to domestic and family violence
CHCCCS019 Recognise and respond to crisis situations
CHCCSM010Implement case management practice
CHCCSM014Provide case management supervision
CHCCSM013Facilitate and review case management
And more!

Want more information about the subjects for this course?

Payment options

Your payment options are:

  • Upfront payment – Receive 15% Discount on your course fee
  • VET Student Loans* – Australian government income contingent loan which allows you to study now and pay later.
  • Interest Free Payment Plan – No interest charge with weekly, fortnightly and monthly instalments options

*VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.

 

Find out more about the payment options for this course

About TrainSmart Australia

TrainSmart Australia has been a leading education provider and delivering nationally accredited courses since 2005. Our modern approach to learning can be tailored to suit you, and our strong industry connections give you everything you need to build a successful career.

Whether you’re looking to enhance your skills or embark on a new career path, our courses equip you with practical and professional expertise. Through our dedicated trainer support, we ensure you become a subject matter expert, ready to confidently enter the workforce.

Legal name: SMR Learning Services Pty Ltd t/a TrainSmart Australia, New Horizons Learning Centre (Perth) (RTO #51771)

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