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CHC52021

Diploma of Community Services (Case Management)

Study Method Online, Virtual
Provider Upskilled Pty Ltd
Start Date Enrol anytime
Upskilled Pty Ltd
  • Flexible Payment Plans Available
  • Government Funding is NOT available for this course
  • Only Australian Citizens and Residents can apply for this course. We are not CRICOS registered and CANNOT accept International Student Visa Holders (Subclass 500)

Course overview

Want to have a rewarding career in community services that focuses on case management? The CHC52021 – Diploma of Community Services (Case Management) will give you the opportunity to gain specialised skills in coordinating complex cases within the community services industry.

This qualification can prepare you for the role of case manager; a career that focuses on helping clients solve complex problems when it comes to their everyday life. This means you may work with clients with co-existing mental health and drugs and alcohol issues. Not only will you learn the theoretical concepts of case management but you’ll also get the opportunity to do work placement to put the skills you’ve learnt to practice.

Job outcomes

  • Community Services Case Manager

  • Centre Manager

  • Community Support Worker

  • Program Coordinator

Want to see more job outcomes and how your future could change?

What you'll learn

This nationally recognised qualification provides in-depth training in community services with a strong focus on case management. Designed for those who want to support individuals with complex needs, you’ll gain the practical and professional skills required to lead, plan, and deliver person-centred services. In this course, you’ll learn to:

  • Assess and respond to complex, co-existing client needs – including mental health, AOD, family violence, and child safety concerns

  • Develop, implement, and coordinate case management plans – working with individuals to set goals and access the right support services

  • Apply trauma-informed, culturally safe, and inclusive practice – essential for working ethically and respectfully with diverse communities

  • Support clients in crisis – using evidence-based strategies in high-risk or emotionally charged situations

  • Lead case management teams and supervise workers – building leadership skills to support staff and maintain best practice

  • Reflect on and improve your professional practice – ensuring your work remains ethical, client-focused, and grounded in current sector needs

  • Manage legal, ethical and WHS compliance – critical for ensuring accountability and safe service delivery in community settings

With 220 hours of structured work placement, you’ll graduate with real-world experience, ready to confidently step into roles such as Case Manager, Community Services Worker, or Program Coordinator.

Study method

  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location

Duration study load

  • 18-24 months
  • A minimum of 200 hours of work placement

Delivery

  • 100% online

Entry requirements

  • Upskilled always want to ensure that our students are enrolled in the right course for them. Enquire now to get more details.

Find out more about the entry requirements for this course

Course features

By choosing Upskilled, you will gain access to supplementary resources that can help with your studies. These inclusions aim to enhance your online learning experience, making it interactive and engaging. These include:

  • Access to Upskilled’s customised learning platform, MyUpskilled

  • Student Support Team

  • Core and specialist trainers

  • Online tutorials

Role-Playing and Interactive Learning Activities

This course comes with Interactive Learning Activities. Upskilled understands the importance of practical experience, so to complement the theory components of your course, our specialist trainers may run ad-hoc Interactive Learning Activities.

You’ll have the opportunity to collaborate with other students – sharing questions, thoughts and ideas, as well as participating together in interactive learning activities.

While the Interactive Learning Activities are not mandatory, your participation is encouraged. You can receive some additional benefits and support, which may include:

  • Have a study buddy where you can bounce off ideas and help each other with assessments.

  • Online Classrooms where our specialist trainers can go over learning content that’s part of your course.

  • Activities that relate to your assessments, can help boost your knowledge and skills.

  • Additionally, role-playing is included in some of the learning areas of this course. It will also make up some of the practical elements of your assessments, including the assessments in your work placement.

Work placement

If you are currently working in the Community Services industry, you are required to complete:

  • At least 100 hours of work placement for CHCDEV005 – Analyse impacts of sociological factors on people in community work and services,
  • And at least 100 hours of work placement for CHCCSM013 – Facilitate and review case management.
  • The hours must total at least 200 hours.

If you are not currently working in the Community Services industry you are required to undertake an additional twenty (20) hours in addition to the 200 hours, to provide the opportunity to practice the skills that are required.

To learn about the requirements for this part of the course, get in touch with us and one of our education consultant will help you with the relevant details.

Recognition of prior learning

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) provided that you have supporting evidence of any prior education and work experience. This can either reduce your study load or shorten the duration of your course. After enrolment, you’ll need to contact Student Support so they can arrange a dedicated trainer to assess your eligibility for either RPL or CT.

Assessment

This course will have you undertake summative and formative assessments, write reports and/or create a portfolio, and participate in role-playing scenarios.

You’ll also be working on a variety of projects that require your own research as well as answering various written/oral questions that apply the theory you learn into practice.

Materials

To ensure that you’re able to seamlessly access our online learning platform and video content, you’ll need access to a modern computer with high-speed internet. You’ll also need to possess basic computing skills, and may be required to complete a Language Literacy and Numeracy skills assessment before enrolment can be confirmed.

Testimonials

  • I am completing RPL for the remainder of my Diploma of Community Services and want to say that Rosan has made this an easy process and I couldn't be more grateful for his advice and communication throughout. RPL seemed like a daunting long winded process, however I can confirm that if you are working in the field, it becomes second nature and a lot easier than it seems! I recommend anybody gains employment in the field they are studying to consider utilising RPL if they're eligible! Thanks again Rosan!
    Bec Snashall
    Diploma of Community Services (Case Management)

Pathways

If you successfully complete the CHC52021 – Diploma of Community Services (Case Management), you may be able to pursue the following related qualifications:

  • CHC62015 – Advanced Diploma of Community Sector Management
  • CHC51015 – Diploma of Counselling

This course might include a pathway to university, which are subject to change. Please speak to one of our Education Consultants for more information.

Subjects

Units
CHCDIV001Work with diverse people
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003Manage legal and ethical compliance
CHCCCS004Assess co-existing needs
CHCPRP003Reflect on and improve own professional practice

Want more information about the subjects for this course?

Payment options

Spread the cost – Payment Plans

Get started for as little as $70 per week* (paid fortnightly or monthly).

Call us to find out more. Terms & Conditions Apply.

Find out more about the payment options for this course

About Upskilled Pty Ltd

Upskilled is a leading Australian Registered Training Organisation (RTO 40374) dedicated to helping individuals and businesses achieve their career and learning goals. Specialising in nationally recognised qualifications and short courses, Upskilled delivers flexible, online training designed to equip learners with practical, workplace-ready skills.

Through its innovative learning platform, MyUpskilled, and support from industry-experienced trainers, students benefit from engaging, career-focused education that aligns with the Australian Qualifications Framework (AQF). With strong partnerships across technology, business, and community sectors—including Microsoft, LinkedIn Learning and more—Upskilled ensures its courses remain industry-relevant and future-focused.

Committed to accessibility, Upskilled offers competitive fees and payment plan options, making education more attainable for a wide range of learners. Recognised with awards for excellence in online learning, Upskilled continues to empower people to upskill, reskill, and stay ahead in a rapidly changing workforce.

Upskilled Pty Ltd is a Registered Training Organisation (RTO 40374)

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