Diploma of Leadership and Management

The course is structured across four modules covering 12 nationally recognised units:

Module 1 – Leading and Managing Your Team

• What managers do and what it takes to be a manager
• How to actively engage with your team
• Leadership techniques and strategies
• Implementing processes for conflict management
• Identifying emotional intelligence strategies
• Understanding the impacts of cultural behaviours and beliefs
• Supporting your team's performance outcomes

Module 2 – Operational Management

• Creating a safe workplace for everyone
• Understanding quality customer service systems
• Developing an operational plan that meets the organisation's objectives
• Workforce planning strategies for an organisation's diverse workforce needs
• Developing a project plan, administering and monitoring the project

Module 3 – People Performance

• Developing skills and knowledge to lead and manage teams successfully
• Preparing for presentations and leading meetings with objectives
• Implementing employee and industrial relations policies and plans
• Negotiating and mediating within your team
• Critical thinking concepts and approaches within the workplace
• Strategies to resolve conflict resolution and industrial relations conflicts
• Monitoring your team to improve learning and effectiveness

Module 4 – Diversity, Risk and Finances

• Implementing the organisation's diversity policy
• Fostering diversity within the work team
• Managing business risks in a range of contexts across an organisation
• Evaluating organisational processes, procedures and requirements
• Planning and implementing financial management approaches
• Supporting and evaluating effectiveness of financial management processes