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CHC52025

Diploma of Community Services (Case Management)

Study Method Online
Provider
Recognition Nationally Recognised Training
Start Date Enrol at anytime

We would like to inform all prospective students that we do not have access to any government funding or subsidies for this course. As a result, this course is offered on a full-fee basis, and all tuition costs are the responsibility of the student.

Course overview

If you are passionate about helping people improve their well-being, find it easy to build rapport and empathise with others, and you want to help the disadvantaged by empowering them to have a voice, Community Service might be the ideal career for you. 

Case Managers aid the community by managing, coordinating and delivering person-centred services to individuals, groups and communities. 

During this course, you will learn the necessary skills to manage, co-ordinate and/or deliver person-centred services to individuals, groups and communities. You can become an advocate in areas such as family welfare, community health, employment services and disability services. Upon completion of the Diploma of Community Services, you will be job ready and fully qualified for a career as a case manager. 

Our CHC52021 Diploma of Community Service has been designed in consultation with experts in the industry to make sure your learning is comprehensive and applicable to current industry best practices. 

We provide a practical approach to this qualification, providing real-life learning outcomes and job-ready skills. 

You can start at any time, all your learning resources will be provided, and a dedicated trainer will be assigned to guide and support you throughout your studies. 

Due to the case management requirements of this qualification, we recommend that students be working in the field prior to commencing this course. 

If you want to develop your career in Community Services and help the disadvantaged by empowering them to have a voice, this nationally recognised qualification is for you. 

With demand for qualified, skilled case workers on the rise, this could be your first step on the path to leading a successful career as a case manager. 

The responsibilities of Case Managers are diverse in nature but generally include duties such as the implementation of service programs, the evaluation and assessment of client needs, and coordinating referral processes. 

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities. 

Job outcomes

  • Case Coordinator 

  • Case Manager 

  • Client Service Assessor 

  • Case Manager Consultant 

  • Case Management Assistant 

  • Case Management Specialist 

  • Coordinator Local area / support coordinator Program Manager 

  • Service Coordinator 

  • Support Facilitator 

  • Assessor

Want to see more job outcomes and how your future could change?

Recognitions

Nationally Recognised Training

This is a nationally approved vocational course that is recognised throughout Australia

Study method

  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

  • 24 months maximum

Delivery

E-learning
You do not need to come to class, however, you will need to keep in contact with your Educator and attend phone and/or web meetings to complete some of the practical components of your course. E-learning allows you the flexibility of completing your course at your own pace, at times to suit work and other life commitments. You can work on your course at any time, anywhere supported by your industry experienced educator via telephone and email no matter where you are.

Distance
Distance learning allows you to have the same amount of convenience and flexibility as online or blended learning. The only difference is that instead of studying online, you will be studying via workbooks. Distance learning is perfect for students that prefer to have hard copy resources. Participants wishing to complete their qualification via distance instead of online will incur additional material and postage fees up to the value of $25.00 per unit.

RPL
If you have lots of experience and skills but no formal qualification you might want to consider Recognition of Prior Learning (RPL). RPL is a process whereby you demonstrate that you currently have the required skills and knowledge for the particular units or qualification that you want to achieve recognition for. RPL focuses on your life and work experiences, and how they meet the criteria of the national qualifications.
To find out more about RPL, contact us and one of our course advisors will be in touch to discuss the RPL process

Course features

One on One Trainer support: You will be provided with a trainer that has extensive experience and expertise in the course content and industry sector. Our professional trainers are there to ensure you have a successful learning journey. 

In addition to your trainer, the student services team provides you with support throughout the course for all administrative functions including enrolment, changes to contact details or study plan, progress reports, follow up and any issues you may encounter throughout your course. 

Peer Support 

At GROW we appreciate learning can be an isolated experience for some students. To assist you in communicating with us and other students, all students have the option to join our Facebook support group. 

Our Facebook support group can be a positive experience enabling you to connect with like-minded people, ask questions relating to your course and build relationships with other students. 

Recognition of prior learning

Already have experience or completed study? You could save time and money!
Talk to us about Credit Transfer, RPL and exclusive discounts that may reduce your course fees.

Assessment

To be assessed as competent in this qualification, you must complete 100 hours in a community services environment with opportunities for engagement with real people. It is your responsibility to source your placement; however, we will assist where possible. Depending on where you undertake your placement, you may also need to undergo a police check and will be required to meet the working with children checks in your state. As a trainee Case Manager, you will require access to individuals (friends or family members) to support your program by participating as the client in simulated sessions. Each simulation will need to be recorded and submitted as part of your assessment.

To be assessed as competent, learners need to provide satisfactory evidence to all the assessment requirements relating to their knowledge and skills relevant to the unit of competence. Assessment methods may include some or all of the following:

  • Written and practical activities

  • Projects

  • Reports

  • Presentations

  • Scenarios

  • Case Studies

  • Recognition of Prior Learning and/or credit transfer

Subjects

Core Units
CHCLEG003 Manage legal and ethical compliance
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
HLTWHS003 Maintain work health and safety
CHCCCS004 Assess Coexisting needs
CHCCCS007 Develop and implement service programs
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCCCS019 Recognise and respond to crisis situations
CHCCSM017 Facilitate and review case management
CHCPRP003 Reflect on and improve own professional practice
CHCMGT005 Facilitate workplace debriefing and support processes

Want more information about the subjects for this course?

Payment options

  • Pay upfront or Pay as you go. We offer a range of flexible pay as you go payment plans

  • Contact us to discuss a payment plan that meets your budget

Find out more about the payment options for this course

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