Hotel Manager job description
Where we source our data
Let's get real. Job information online can often be overly optimistic — conveniently glossing over the raw bits. But when you're making decisions about your future, you need all the facts.
That's why we anonymously surveyed Hotel Managers about their job, with hopes of getting an honest insight into what it's really like.
While we did our best to ensure respondents were Australians and verified their job titles with proof of employment, we can't guarantee complete accuracy — or that your experiences in the field will reflect theirs. So, we suggest that you take these insights as a guide only and try to talk to people in the field before making an important decision.
Tasks and responsibilities for a Hotel Manager
Hotel managers have a wide variety of responsibilities depending on their workplace, but typically they:
- Supervise hotel staff, from department heads to front office workers
- Oversee hotel operations to ensure everything runs efficiently and guests receive seamless service
- Resolve guest complaints and boost guest satisfaction and customer experience
- Manage room rates, budgets, and accounting procedures
- Coordinate events, promotions, and seasonal offers to drive bookings
- Maintain high standards across food and beverage departments and other services
- Recruit, train, and motivate workers to maintain a culture of hospitality and effective leadership
- Monitor industry trends, new technologies, and hospitality news to stay ahead of competitors
- Implement safety and hygiene procedures across the property
- Ensure compliance with regulations affecting transportation, accommodation, and guest services
- Collaborate with hospitality leaders and managers across departments to deliver smooth operations
- Oversee marketing strategies and hospitality business performance reporting
How to become a Hotel Manager
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Study hospitality or hotel management
A Certificate III or Certificate IV in Hospitality teaches you essential knowledge in operations, accounting, property management, and guest services. These courses often include work placements and practical simulations to help you gain experience.
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Work in entry-level roles
Start your career in roles such as concierge, front desk attendant, housekeeping, or food and beverage service. These roles give you insight into different departments, hotel operations, and guest experience touchpoints.
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Progress into leadership roles
As you gain confidence, move into a manager’s role within a department, such as beverage manager or front office supervisor. These stepping-stone roles build your leadership abilities and prepare you for larger team management.
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Expand your knowledge and skillset
Stay up to date with industry trends, new technologies, and regulatory changes that affect hospitality and tourism in Australia. Engage with further information, training programs, and industry news to strengthen your edge.
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Apply for hotel manager or general manager roles
Once you’ve developed strong leadership and operational experience, you can pursue a full-time hotel manager or general manager role. You’ll lead the business, manage budgets, support guest relationships, and oversee the full scope of the hotel’s performance.
Explore related qualifications
Certificate III in Hospitality
The Certificate III in Hospitality provides the practical skills and knowledge to start a career in the hospitality industry. You’ll learn customer service, food and beverage preparation, workplace safety, and teamwork, preparing you for entry-level roles in cafes, restaurants, hotels, and event venues.
