Quality Assurance Manager job description
Where we source our data
Let's get real. Job information online can often be overly optimistic — conveniently glossing over the raw bits. But when you're making decisions about your future, you need all the facts.
That's why we anonymously surveyed Quality Assurance Managers about their job, with hopes of getting an honest insight into what it's really like.
While we did our best to ensure respondents were Australians and verified their job titles with proof of employment, we can't guarantee complete accuracy — or that your experiences in the field will reflect theirs. So, we suggest that you take these insights as a guide only and try to talk to people in the field before making an important decision.
Tasks and responsibilities for a Quality Assurance Manager
Quality assurance managers play a vital role in improving operational efficiency and ensuring that outcomes meet the organisation’s quality standards. Daily responsibilities may include:
- Developing and implementing quality assurance strategies and objectives
- Managing quality tools, operating procedures, and formal standards
- Overseeing regulatory compliance and internal audits
- Working closely with development teams and training staff on best practices
- Analysing workflows, identifying potential improvements, and refining processes
- Ensuring control quality across products, services, and systems
- Using statistical methodologies to track progress and report on QA performance
- Supporting the quality assurance department in aligning with organisational policies
- Creating test plans and monitoring systems, and certification processes
- Leading quality management to promote excellence and ensure product integrity
- Collaborating with stakeholders to implement policy changes or compliance updates
- Helping the business maximise the efficient use of the organisation's resources
- Ensuring business practices satisfy internal benchmarks and regulatory requirements
How to become a Quality Assurance Manager
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Gain foundational education
Most roles require a bachelor’s degree in a related discipline such as science, engineering, business, or IT. You can also start with a formal qualification in quality assurance or a related field to gain essential knowledge in QA systems and regulatory codes.
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Develop industry experience
Many quality assurance managers start in entry-level QA or operations roles. Gain relevant experience in auditing, process control, or systems testing. Exposure to a variety of industries, services, or organisations will help you build a versatile skill set.
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Learn the tools and systems
Familiarise yourself with quality standards, systems, and operating procedures used in your industry. Training in quality systems, statistical methodologies, or ISO standards will improve your skill level and boost your credibility.
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Build leadership capabilities
As a manager, you’ll guide teams, oversee projects, and manage performance. Focus on developing interpersonal skills, effective leadership, and the ability to lead training and compliance initiatives confidently.
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Advance your career
With experience, you may move into senior QA roles, specialise in compliance, or manage quality assurance departments across national or global operations. Continual learning through development programs will help you stay ahead in this evolving space.
Explore related qualifications
Diploma of Quality Auditing
The Diploma of Quality Auditing provides the skills and knowledge to plan, conduct, and manage audits within a variety of industries. You’ll learn how to assess compliance, improve organisational processes, and ensure quality standards are met. Ideal for those pursuing careers as quality auditors, compliance officers, or managers responsible for maintaining and enhancing quality systems.
1 providers offer this course
