Cover Letter for Customer Service

What are the key points in a customer service cover letter?

Before you start writing, it is crucial to review the job description to find any essential qualifications or skills sought out by the prospective employer. Each customer service cover letter that you write should reflect on your relevant work experience professional skill set as well as any unique accomplishments/qualifications you possess. It is not always the case to have relevant work experience, so drawing on transferable skills with examples is a good alternative.

Be sure to include all relevant contact information and personal data for the recruiter/hiring manager alongside your customer service resume. 

Below is a cover letter template for a customer service representative position. It could also be easily applied to similar jobs such as customer service advisor, customer service assistant or sales associate.   

Customer Service Cover Letter Example

[Today’s Date]

[Hiring Manager’s Name]

[Company Name, Address, City, State]

[Phone Number and email address]

Dear Mr./Mrs./Ms. [Manager’s Name] / To whom it may concern,

As my resume notes, I have been working in this industry for XXX years, and during that time developed outstanding communication skills, excel knowledge and customer service skills. For instance, while working/studying at XXXX, I gained a deep understanding of all job duties for an XXXX to perform them as efficiently and as diligently as possible.

I am a highly motivated and very approachable person that always strives for customer satisfaction in the service industry. I’ve been a long time advocate for your company as the service they provide. Therefore, I would greatly appreciate the opportunity to come and work for you. 

I would like to discuss your XXXX position in detail and would be happy to come in for an interview at any time that’s convenient for you. Thank you for your time and consideration. I look forward to hearing back from you. 

Yours sincerely,  

[Your name ]

[Phone Number]

[Linkedin]

Tip: Use This Example as a Starting Point 

A good cover letter for a retail job will highlight all your relevant skills and qualifications tailored to your customer service position. This cover letter builder will act as a guideline to write your own customer service cover letter sample for your job applications. It is imperative that if you do use cover letter or resume template such as the one above, that you modify it based on your own experiences and cover letter writing style. This will give you the best opportunity for employment in your job search.