Cover Letter for Customer Service

Want to land a customer service or customer engagement job? Get a head-start on drafting the perfect customer service cover letter with this example.

Before you start writing, it is crucial to review the job description to find any essential qualifications or skills sought out by the prospective employer. Each customer service cover letter that you write should reflect on your relevant work experience professional skill set as well as any unique accomplishments/qualifications you possess. It is not always the case to have relevant work experience, so drawing on transferable skills with examples is a good alternative.

Be sure to include all relevant contact information and personal data for the recruiter/hiring manager alongside your customer service resume.

Below is a cover letter template for a customer service representative position. It could also be easily applied to similar jobs such as customer service advisor, customer service assistant or sales associate.

Once you’ve downloaded and edited your cover letter, make sure to save it with a new name (try: <Your name> Cover Letter — <Position you’re applying for>). Then, export the document as a PDF and you’re ready to submit it.

[Today’s Date]

[Your full name]
[Your phone number]
[Your email]
[Your address, city, state, postcode]
[Your LinkedIn]

[Hiring Manager’s Name]
[Company Address, City, State]
[Phone number]
[Email address]

Dear [Hiring Manager],

RE: <insert role title> position

As my resume notes, I have been working in this industry for XXX years, and during that time developed outstanding communication skills, excel knowledge and customer service skills. For instance, while working/studying at XXXX, I gained a deep understanding of all job duties for an XXXX to perform them as efficiently and as diligently as possible.

I am a highly motivated and very approachable person that always strives for customer satisfaction in the service industry. I’ve been a long-time advocate for your company and the service it provides. Therefore, I would greatly appreciate the opportunity to come and work for you.

I would like to discuss your XXXX position in detail and would be happy to come in for an interview at any time that’s convenient for you. Thank you for your time and consideration. I look forward to hearing back from you.

Yours sincerely,

[Your name]

A good cover letter for a retail job will highlight all your relevant skills and qualifications tailored to your customer service position. This cover letter builder will act as a guideline to write your own customer service cover letter sample for your job applications. It is imperative that if you do use cover letter or resume template such as the one above, that you modify it based on your own experiences and cover letter writing style. This will give you the best opportunity for employment in your job search.