Key Selection Criteria Examples and Templates
Selection Criteria are the desired skills and abilities a job applicant needs to be able to demonstrate to be considered for a position. Knowing how to answer selection criteria on a resume can mean the difference between getting your dream job, or missing out completely. Our Key Selection Criteria Hub can help you write the best possible answer that highlights your skillset to a potential employer.
What is Selection Criteria?
Selection criteria is a list of essential skills, knowledge, experience and/or qualifications you must fullfill to be eligible for a job. It is crucial to always answer the selection criteria when submitting an application for a position. This is considered to be a fundamental element of the application process when you are job hunting.
When responding to selection criteria as part of a job application, it is common that the response is submitted as a separate document to your resume and cover letter, making it three different documents to complete your application.
Here are some examples of selection criteria:
How to Address Key Selection Criteria
When addressing selection criteria as a job applicant, it is crucial that you are thorough. To do this, you must explore each individual criteria mentioned in the description of the advertised position in separate paragraphs and relevant examples. Backup your answers with related examples of what you have achieved and why these experiences will help you to thrive in the role you are applying for.
Here are five simple steps to effectively answer Selection Criteria:
Read on for more detail.
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Step One: Understanding and dissecting the selection criteria
Read the selection criteria on the job advertisement thoroughly before jumping right in. As an example, let’s look at problem-solving skills. The associated criterion details could be:
Well developed interpersonal skills. This includes the ability to:
If we look into this further, we can see that a breakdown of the desired sub-skills that fall under interpersonal relevant skills according to this description are:
Step Two: The opening statement
For each selection criterion, clearly state how you fulfil it in one sentence making sure you incorporate key points. Keep it short – you will go into further details and specific examples and relevant experience in the next step.
I possess strong interpersonal skills, which I have developed throughout my role as a Project Manager.
Step Three: Think about ideas for each selection criterion
Here, you can pull together some examples of your work experiences that are relevant to the role you are pursuing. For example, sticking with the theme of Project Management, an applicant may think of the following scenarios to show how they fulfil the selection criteria prior to writing their response:
Step Four: Go into further detail and support your claims with ‘the how’
Once you’ve got the base points that surround the overarching selection criteria, you can then go to these and choose which examples suit best. A great way to do this is by employing the STAR Method technique.
Example response to the STAR Method:
Role as Project Manager at X
In this role, I needed to ensure that all team conflicts were resolved effectively and in a positive manner
I ensured that when any conflicts arose, that they were handled straight away and according to business protocol
My doing so led to small conflicts remaining contained, and improved lines of communication between team members.
Once this is complete, you can then write the paragraph in full by using these points:
Step Five: Selection criteria checklist
When reading through your final draft, check the following steps before you submit your job application:
Have I addressed all elements of the selection criteria?
Once you’ve completed your application, it is good to revisit the wording of that particular selection criterion found in the position description. Make sure your content correlates and that the descriptors used in the advertisement are directly addressed in your writing. Double check that you have met the requirements of the process itself- there may be a word limit you need to stick to, or the recruiter might ask you to list examples using bullet points, instead of keeping them in paragraph format.
Are your claims justified with relevant examples?
This is as simple as making sure you are specific, concise and that your answers remain relevant with the use of actual experience. There is no use going on a tangent and writing an essay if it is a bunch of useless content that is not relevant to the position.
Have you chosen the right words?
Match your language with that used in the job advertisement. When a recruiter is scanning your document and there are words that he or she believes to be relevant to the position, this will more than likely generate some interest – after all, it has been said that every advertised position gets on average 118 applications, so yours needs to stand out in the selection process to make it on the shortlist!
Also, avoid ambiguous and passive language to really make sure your writing is clear and delivers your point effectively.
Has someone other than me proofread my response?
Sometimes a new set of eyes can pick up on some mistakes that you might have missed – we all know what it’s like to be working on a piece for a long time; everything starts to look the same. Have them look through your work and compare it to the job advertisement – they may be able to offer some insight on how to further improve your piece.
The STAR Model in Selection Criteria
The STAR model is one technique used to demonstrate relevant information for a specific capability within selection criteria
Create context by describing where you applied the skills that helped to gain your knowledge
What was your role in the situation and what were you required to accomplish?
How did you respond to the situation? What measures did you take?
What did you accomplish? How does this result relate to the job that you are applying for?
Types of Selection of Criteria
Selection criteria is more than just the desired skills an employer is looking for. It also includes experience, abilities, awareness and both hard and soft skills. The most common type of selection criteria includes qualifications. Most jobs, especially at a professional level; have a set requirement of qualifications needed.
Selection Criteria Examples and Templates
If you want to understand more about what it takes to write a successful selection criteria response, find some of the most popular criteria skills below and our examples of them. Whether you need to show your abilities in communication, team work or technology, use these examples to write your perfect response based on your experience.
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Selection criteria: Proven ability to work in a team and in a collaborative work environment.
This is an example of a typical team work selection criteria. The readers are looking for an example of when you’ve worked in a team, basically as proof that if they hire you, you’ll be able to share and work with other employees.
Team Work Criteria Example:
Selection criteria: Demonstrate a high level of effective team management
This is a popular way of wording leadership skills selection criteria. When a potential employer asks this, you may either be looking at a job that requires or may require leadership in the future, or a job where you may have to be semi-autonomous.
Team Management Criteria Example:
Selection criteria: The ability to show a high level of quality customer service and management
This is a typical example of how customer service selection criteria is phrased. This means that the job you’re applying for will have customer facing tasks, and management is looking to see that you have experience with working with customers.
Customer Service Criteria Example:
Clear communication and genuine concern with a customers needs is crucial to delivering exceptional customer service, and when I worked in the womenswear department, a mother of the bride came in who’s outfit had arrived (they’d ordered the dress online) but it didn’t fit, and we weren’t able to get a replacement in time for the wedding. She was understandably very upset, so I worked with her over a few hours calming her down and coming up with a number of options for alternatives. This included calling down for items from different departments, and making sure that she felt she was important and a valued customer by getting her to sit down and have a cup of tea while I found all the items she wanted to view or that I thought she might like. She ended up finding a dress that she liked more than the original, and left a positive review a few days later on our facebook page about her experience. Being able to help people when something goes wrong is one of the most rewarding elements of customer service and management, and is a skill that I developed during my time working at Myer, as evidenced through a number of positive reviews as well as having won ‘best sales assistant of the month’ five times over my two years.
Selection Criteria: Demonstrate the ability to use business technologies and analyse data and information effectively
This is an example of how using technology selection criteria may be worded in a job application. In this case, the reader is looking to see how you’ve used relevant business technologies in the past, and that you’ve been able to read the information given by these programs accurately.
Technology Criteria Example:
When I completed my months work placement at Smith’s Chiropractors, I discovered that they were still using entirely paper based systems of data collection. I organised the transfer to a cloud based company database system that included the uploading of files to the cloud, and connecting with multiple other programs, including microsoft excel to create spreadsheets for chiropractors at the office to use in their day to day work. It also meant analysing large quantities of data online and turning them into practical, easy to use information. This use of business technologies helped both the chiropractors and the full time administration staff become more efficient, as they were no longer reliant on a paper based system, and streamlined a number of processes throughout the workplace, allowing the clinic to see where processes were going wrong or could be improved.
Selection Criteria: Demonstrate the ability to apply analytical and research skills
This is a common way that job applications may ask for you to prove you fulfill analytical and research selection criteria. They are looking to see that you can apply what you’ve learned in terms of analytical skills and research to everyday situations.
Analytical and Research Criteria Example:
When I did my two months work placement at St John’s primary school, I regularly applied the theories and concepts that I had come across in my research in everyday situations. There was one young student who particularly struggled with writing due to the texture of the pencils and pens, but due to research into textural sensations for students with autism, I found ways to alter the pencils with everyday items such a blue tac which made it much easier for him to write. Because of my ability to apply the research and analytical skills that I had done previously into practical everyday learning, the student in my class, as well as some from other classes, were more able to participate in classes, which is one of the most rewarding aspects of being a teacher’s aid.
Selection Criteria: Proven ability to use interpersonal skills in everyday workplace situations
This is a common way of phrasing interpersonal skills selection criteria. Interpersonal skills refer to, basically, people skills. Communication skills are a part of it, because obviously if you can’t communicate effectively, you’re not going to be much of a people person, but they are generally considered separately.
Interpersonal Skills Criteria Example:
One night there was a particularly irate customer who was getting angry at one of our newest staff members who had cut him off. I didn’t want to get involved too early, because this can often make new staff members feel undervalued, but when he started getting personally offensive I stepped in. The customer was a regular who I knew relatively well, so I explained to him that I would have done the same thing, and helped to cool him down. I made sure that the new staff member was still involved, and checked up on her a few different times throughout the night, as well as giving security and management a heads up. Two years later she told me that one of the reasons she had stayed working with us for so long was because she knew, from that first shift, that she would always be supported by other staff members on shift. My interpersonal skills were recognised formally as well, and won the ‘most supportive staff member’ award at our annual awards nights organised by management.
Selection Criteria: Job applicant must be competent with a high level of administration skills such as database management, Microsoft Office and basic computing
When hiring staff, employers are looking for individuals who excel at certain programs that ensure the efficiency and maintain modernisation of the workplace. In the 21st century organisations are expecting anyone with a level of administrative background and/or skills to be competent with multiple programs and general handling of a computer system.
Administration Skills and Database Management Criteria Example:
Selection Criteria: Job applicant must have the ability to demonstrate sound written and oral communications skills
In many job positions you need to show how you can effectively communicate as part of a team and to a variety of people. Strong written and oral communication skills are vital in all departments and these skills need to be supported through daily tasks in the workplace.
Written and Oral/Verbal Communication Criteria Example:
To ensure clients were satisfied both before and during their travel, communication was crucial to inform them of alterations to their plans. When clients first began their travels, sometimes unexpected changes could occur, one such situation was a major weather disruption, a family of 4 were unable to travel to New York and spend the desired 4 days there. Due to their stop over in LA, I was immediately required to organise an extra 4 days of activities elsewhere. Multiple phone calls were made to the clients to brief them on planning and status, to understand their requests for the 4 days and to also comfort them during the stressful time. To organise accommodation and activities in a different time zone required many emails to be sent out to confirm availability on short notice. After constant communication to the family and many managers, I was successfully able to reorganise the days to be spent in LA instead of New York were the family enjoyed their altered stay and even brought back a thank you gift for my consistent communication and quick thinking. Without being confident in my communication skills, being a travel agent would have been extremely difficult as it is a key capability to organise, control, reach out to multiple people and ensure clients were always satisfied with the service I provided to them.
Selection Criteria: Have the ability to prioritise tasks accordingly and demonstrate a high level of organisation
Organisational skills are a key capability for working in any job in any field of work. The reader would be looking for an example of when your organisational skills would have been demonstrated at a time of need and/or everyday working that you can continue to display if you were hired.
Organisation Criteria Example:
Selection Criteria: Demonstrated time management skills with delegated tasks and ability to meet deadlines
Time management means that you need to demonstrate how you are able to work effectively as employers expect all staff to make optimal use of their time and allocate it appropriately. Managing time is an important aspect to a business and an employer needs to know how can use your skills to benefit the business.
Time Management Criteria Example:
Selection Criteria: Ability to approach difficult tasks and sudden changes appropriately
Employers are looking for an individual who can develop ideas to assist in formulating, creating and evaluating a number of possible solutions to a problem. Problem solving skills are vital in high stress scenarios and demonstrate quick thinking and versatility in the workplace.
Problem Solving Criteria Example:
Selection Criteria: Solid analytical skills and attention to detail
Analytical skills are essential in the workplace as they tie in with problem solving, an employer wants to understand how you can gather information, analyse it and solve problems that ensure the smooth flow of productivity in the workplace.