Course Overview
Are you looking for your first step within a customer service focused role? This qualification will provide you with all of the practical skills and knowledge to be able to work effectively within a team and deliver exceptional customer service.
You will develop the skills to identify customer needs, provide product and service information, manage customer complaints as well as communication and problem-solving skills which are essential for any workplace.
Career outcomes related to this training include Customer Service Representative, Administration Assistant, Reception and Call Centre Operator.
Job Outcomes
Potential career outcomes could include:
- Customer Service Representative
- Administration Assistant
- Reception and Call Centre Operator
What You'll Learn
MiTraining delivers this qualification with set electives. This means the elective units of competency shown in the course structure below were chosen to reflect the work outcomes, skills and knowledge required to be successful in a contemporary workplace at this level.
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration and Study Load
- Part-time – enrol into up to two units per intake.
- This qualification comprises 13 units of competency (6 core and 7 elective) and is delivered over seven teaching periods.
- You’ll undertake the units in ‘blocks’ to help you manage the course work and assessment. There is a maximum of up to 12 months allowed to complete all units and assessments in the qualification.
- The total time it takes to complete the course usually depends on your previous work experience and the pace at which you prefer to study.
Delivery
This course is delivered online via MiTraining’s Learning Management System (LMS). Once your application has been approved, you will be provided with access to the course materials including:
- Course content and reading materials
- Activities and assessments
- Discussion forums
- Additional course resources
Entry Requirements
There are no formal educational entry requirements for this course. To support you to successfully complete the qualification you must meet the following entry requirements:
- Aged 18 at the time of enrolment, or turning 18 within 6 months of commencing the course. Applicants under the age of 18 must have their enrolment paperwork witnessed by a parent or guardian.
- Entry into this course is dependent on successful completion of Language, Literacy and Numeracy Assessment.
- All of our courses are delivered in English. If English is your second language you may need to provide the results of an English language test that you have recently undertaken. We require proof of your English language capabilities to ensure that you can understand the course content and assessment requirements.
- Minimum computer literacy standards as well as unrestricted access to the internet. You must have knowledge of and access to Office 365 as well as the ability to record assessments.
- Eligibility to provide a Unique Student Identifier (USI) at enrolment. Creating or looking up your USI is a simple process that can be done online.
- Have access to one, or a range of, workplace environments (past or present) that will provide you with the opportunity to complete a range of assessment tasks that are based on/in a real workplace environment.
Course Features
- Dedicated trainer
- Learning resources
- 3 Career Coaching sessions
- Access to our Employee Assistance Program if Mental Health issues arise
- Flexible, interest-free payment plans available
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is an assessment pathway that enables you to demonstrate competence from prior experience and learning. RPL applications require a portfolio of evidence which will be assessed, together with a competency conversation or skills test/check.
Assessment
Undertaking this qualification will require you to complete a range of assessments to assess your competency against the performance criteria. Assessments have been designed with a focus on workplace outputs.
A variety of assessment methods are used:
- Assessing theoretical and applied knowledge
- Assessing the application of skills through projects, scenarios and demonstrations
- Gathering evidence that shows your ability to perform key tasks
Each assessment method provides a different type of evidence. Taken together, the complete assessment provides a holistic view of your ability to perform competently and confidently to the level set down in the Competency Standards.
To be issued with a qualification testamur students must be deemed competent in each unit of competency and meet all requirements of the course.
Available As a Traineeship
Traineeships are designed for those entering the workforce to develop skills and knowledge as a foundation for a successful career. Put simply, you’ll undertake paid employment to learn real job skills while completing this nationally recognised qualification.
To be enrolled into a traineeship, you will need to look for an employer to hire you. MiTraining’s sister company, MIGAS Apprentices &Trainees, is a Group Training Organisation that offers Business Traineeships across Australia. To view the latest traineeships including this qualification visit the MIGAS website.
To undertake a traineeship you must be of working age and an Australian citizen or permanent resident. A business traineeship is available to school leavers, those re-entering the workforce, or mature age individuals wishing to change careers or gain new skills
If you are considering a traineeship with this qualification please enquire with MiTraining or apply for a trainee role with MIGAS before submitting your enrolment application.
Subjects
About MiTraining
MiTraining is a Registered Training Organisation (RTO ID 45183) offering short courses, nationally accredited qualifications and special interest workshops in business, management and leadership topics.
As a leading Australian provider of business and management skills training, our focus is to help people skill up and step up in their chosen field.
MiTraining Ltd is a Registered Training Organisation (RTO 45183)
