ITIL® got an upgrade, so you should too! Upgrade your existing ITIL v3 skills and knowledge to ITIL 4, which is built on the established core of best practices in the ITIL guidance.
ITIL is the most widely adopted approach for IT Service Management in the world. ITIL 4 provides a practical and flexible approach to moving to the new world of digital transformation and embracing an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Our ITIL 4 upgrade course is designed to help participants who already have a solid comprehension of ITIL v3 and have attained the ITIL v3 Foundation Certificate gain an understanding of what’s new and different in the ITIL 4 principles and relate ITIL 4 to their own work environment. The course will inspire participants to serve as change champions by sharing and using what they have learned and continue to learn about ITIL 4 to lead and mentor others.
This course includes a digital copy of the ITIL 4 Foundation Official Guidance handbook and is supported by additional learning tools such as post-course reading materials, quick reference cards, and practical material for reference back in the workplace.
Who's It For?
The Upgrade to ITIL 4 Foundation course fundamentally targets the participants in the IT and business domains who are already accredited in ITIL v3. This course and the related certification can be beneficial for the following roles:
- IT Managers
- Support Team Leaders
- Technical Support staff
- Service Owners
- Project Managers
- Vendor Managers
- Service Desk Supervisors
- Process Owners
- Change Managers
- Service Level Managers
- Problem Managers
- Operations Managers
- IT Consultants
- IT Developers
- Service Providers
- System Integrators
- Managers who interact between the business and IT
What You'll Learn
- Understand the key differences between ITIL v3 and ITIL 4
- Understand the four dimensions of ITIL service management
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
- Learn the various ITIL practices that are new to ITIL 4 and how they contribute to value chain activities
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration and Study Load
- 2 days or 5 evenings
This course is designed specifically for students who already have their ITIL v3 Foundation Certificate and will not cover content that was already covered in ITIL v3, therefore students MUST have passed the ITIL v3 Foundation Certificate before attending this course.
DDLS will be enforcing this prerequisite.
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ITIL at DDLS
DDLS is an Accredited Training Organization for ITIL, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Expert Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams but also implement ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.
Project Management Institute (PMI)®
- Contact Hours: 14 hours
- Professional Development Units (PDUs): 14 PDUs
Australian Institute of Project Management (AIPM)
- Continual Professional Development (CPD) points: 5 points
This course pricing includes a voucher for the ITIL 4 Foundation Exam, which is an online proctored exam through PeopleCert. It is a 60-minute exam, with 40 multiple choice questions and a pass mark of 65%. Practice exam papers are provided in the course and reviewed to assist in preparation.
After passing the exam, each student’s certificate will be made available to them via PeopleCert.
Note that there is no bridging exam for ITIL 4 – it is the same exam for both the standard Foundation course and this Upgrade course.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned to be well prepared for the exam.
DDLS is Australia’s largest provider of corporate IT and process training, with the largest portfolio of strategic partners and courses in Australia. We partner with world-class companies to help organisations and individuals in the IT industry remain up-to-date with new processes, technology and platforms to reduce risk and enable efficient business practices. We have convenient locations in almost every capital in Australia as well as the Philippines, flexible delivery modalities, industry-accredited trainers, and state-of-the-art course material and labs to produce the highest quality learning outcomes for our clients.
DDLS promotes a balanced approach to training with a focus on the key areas of Technology, Process and People. We provide extensive training options tailored to your organisation’s needs – from vendor-certified courses to customised training, including bespoke in-house developed courses.