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  4. 5 Counselling Skills You Might Already Have
In this post
  • What are counselling skills?
  • 1. Active listening
  • 2. Empathy
  • 3. Communication skills
  • 4. Problem-solving ability
  • 5. Patience and emotional regulation
  • Building rapport and establishing trust
  • Applying counselling skills in everyday life
  • Browse Counselling Results
Published on May 1, 2025

5 Counselling Skills You Might Already Have

Avatar photo Kristen Michaelides
5 Counselling Skills You Might Already Have
In this post Show
  • What are counselling skills?
  • 1. Active listening
  • 2. Empathy
  • 3. Communication skills
  • 4. Problem-solving ability
  • 5. Patience and emotional regulation
  • Building rapport and establishing trust
  • Applying counselling skills in everyday life
  • Browse Counselling Results

“Empathy and active listening are two foundational qualities that every psychologist should possess. Being able to truly understand and connect with clients on a deep level fosters trust and creates a therapeutic environment where change can occur.”

 

- Cecilia Daly, Psychologist at Daily Psychology

Counselling is a valuable profession that requires a unique set of social and communication skills. If you’re thinking about a career in counselling, you may already have some basic counselling skills that you can continue to improve.

To support their clients, counsellors need to develop qualities such as empathy, patience, and flexibility. Continuing professional development also helps counsellors stay updated with advancements in their field, ensuring they provide the best possible support.

This article breaks down five essential counselling skills you might already have and how to succeed in this profession.


What are counselling skills?

Definition of counselling Skills

Counselling skills are a set of essential techniques and strategies used by counsellors to facilitate effective communication, build trust, and establish a strong therapeutic relationship with clients. These skills are designed to help clients explore their thoughts, feelings, and behaviours and work towards achieving their personal goals and overcoming challenges.

Counselling skills are not limited to professional counsellors and therapists, but can be applied in various settings, including education, healthcare, and business, to improve communication and relationships.

What skills do I need to become a counsellor?

  1. Active listening
  2. Empathy
  3. Communication
  4. Problem-solving
  5. Patience and emotional regulation

 

Infographic listing key counselling micro skills, including open-ended questions, reflection of feelings, paraphrasing, summarising, and non-verbal communication, with examples for each.


1. Active listening

What is active listening?

Active listening involves fully concentrating on what the speaker is saying rather than just passively hearing the words. It helps clients feel understood and valued, a crucial component in any counselling relationship.

How active listening helps in counselling

Actively listening encourages clients to share their thoughts freely. It builds trust and rapport between the counsellor and client and helps counsellors gather relevant information for effective guidance.

How to improve active listening

  • Maintain eye contact and use open body language.
  • Paraphrase what the client says to ensure understanding.
  • Avoid interrupting or jumping to conclusions.
  • Use clarification to uncover the root of issues by seeking more details when something is unclear.

2. Empathy

What is empathy?

Empathy is the ability to understand and share another person’s feelings. It’s a critical counselling skill that allows professionals to connect with clients on a deeper emotional level.

Why is empathy Important in counselling?

  • Helps clients feel understood, reducing feelings of isolation.
  • Encourages open and honest communication.
  • Strengthens the therapeutic relationship between the counsellor and client.

Ways to develop empathy

  • Practice perspective-taking by imagining yourself in the client’s situation, being present and adaptable to their needs.
  • Use open-ended questions to explore the client’s emotions.
  • Validate the client’s experiences without judgment.

3. Communication skills

What are communication skills in counselling?

Effective communication, which includes effective counselling skills, is essential for delivering guidance, clarifying confusion, and fostering meaningful conversations between a counsellor and their client.

 

Infographic highlighting three key communication techniques: verbal communication, nonverbal communication, and reflective communication, with brief descriptions of each.

How to improve communication in counselling

  • Be mindful of tone and body language.
  • Encourage clients to express themselves freely.
  • Ask open-ended questions to promote discussion.

4. Problem-solving ability

What is problem-solving in counselling?

Problem-solving means helping clients face challenges. It also involves finding solutions that match their values and situations. Visualisation can provide insight into how clients interpret events problematically, offering a unique perspective that can guide the problem-solving process.

Why is problem-solving important in counselling?

  • Problem-solving is a valuable skill that enables clients to find constructive ways to overcome obstacles.
  • Encourages self-reflection and self-awareness.
  • Helps clients develop coping strategies for future difficulties.

How to enhance your problem-solving skills

  • Use goal-setting techniques to outline achievable steps.
  • Help clients explore multiple perspectives before making decisions.
  • Encourage self-directed solutions rather than providing direct answers.

 

“Critical thinking and problem-solving skills are vital. It’s not about offering one-size-fits-all solutions; it requires the ability to assess each individual’s unique situation and craft tailored interventions.

Resilience and emotional intelligence are also key, as the work can be emotionally draining at times, and it’s important to be able to navigate those challenges while remaining grounded.”

- Cecilia Daly, Psychologist at Daily Psychology

Looking for a mental health professional?

Looking for a mental health professional?

If you’re looking for compassionate and professional mental health support, check out the Daily Psychology. Cecilia Daly, an experienced psychologist, offers a range of services to help individuals, couples, and families navigate life’s challenges.

Get in Contact

5. Patience and emotional regulation

Why is patience important for counsellors?

Patience helps counsellors stay calm and supportive. This is important when clients have trouble expressing their thoughts or dealing with emotional pain.

How emotional regulation supports counselling

  • Prevents counsellors from reacting impulsively to difficult situations.
  • Helps maintain a professional and composed demeanour, which is essential for advancing the therapeutic process.
  • Ensures that clients feel safe and heard during counselling sessions.

Tips for building patience and emotional regulation

  • Practice mindfulness and stress management techniques.
  • Develop a habit of deep breathing before responding to clients.
  • Set realistic expectations for client progress.
  • Encourage clients to use self-talk as a valuable intervention for coping with stress and anger, helping them manage their emotions effectively.

New to counselling? Start here

New to counselling? Start here

Not sure where to begin with counselling? We’ve created a complete guide that walks you through the qualifications, skills, and pathways to get started.

Read the Guide

Building rapport and establishing trust

Techniques for building rapport

Building rapport and establishing trust are crucial components of the counselling process. Rapport refers to the connection and understanding between the counsellor and client, while trust is the foundation of a successful therapeutic relationship. Techniques for building rapport include:

 

Active listening

Giving the client your full attention and using verbal and nonverbal cues to show engagement and understanding.

 

Empathy

Understanding and sharing the client’s emotions and perspectives.

 

Nonverbal communication

Using body language, facial expressions, and tone of voice to convey empathy and understanding.

 

Open-ended questioning

Asking questions that encourage the client to explore their thoughts and feelings.

 

Reflection

Reflecting the client’s words, emotions, and experiences to demonstrate understanding and empathy.

By using these techniques, counsellors can establish a strong therapeutic relationship, build trust, and create a safe and supportive environment for clients to explore their concerns.


Applying counselling skills in everyday life

Importance of counselling skills in personal and professional relationships

Counselling skills are not limited to the counselling room but can be applied in everyday life to improve personal and professional relationships. Effective communication, active listening, and empathy are valuable skills that can be used in various settings, including:

 

Personal relationships

To improve communication and understanding with family and friends.

 

Professional relationships

To build trust and establish strong working relationships with colleagues and clients.

 

Education

To create a supportive learning environment and improve student-teacher relationships.

By applying counselling skills in everyday life, you can improve your communication skills, build stronger relationships, and enhance your personal and professional growth.


Counselling is a rewarding career built on connection, communication, and empathy — and chances are, you already have some of the foundational skills it requires. By recognising and developing these everyday strengths, you’re well on your way to making a real impact in people’s lives.

If you’re ready to turn your potential into a professional pathway, explore counselling courses and take the first step toward a meaningful career.

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Kristen Michaelides
Kristen Michaelides

Kristen is a writer specialising in education, careers, and the future of work. She is passionate about bringing industry trends and insights to light to help students, career changers, and professionals confidently take the next step in their career.

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