Are Digital Skills the Key to Job Security in 2025?
Published on October 27, 2024
The digital revolution is here, and it doesn’t care if you have a technical job or not — it’s coming to shake up the way you work.
Maybe you’ve already noticed the changes:
- Demand for data and coding skills in non-tech sectors, like healthcare
- Managers are expected to run digital collaboration sessions
- New cybersecurity protocols
- Marketers need to be across social media
Industry 4.0 is poised to transform many jobs through automation. COVID-19 has ramped up our shift to digital ways of working. The upshot? Digital skills are no longer optional. Those without will be stranded on the other side of the ‘digital divide’ — left without the skills they need to keep up.
In 2023, the question isn’t “Will it affect your job?”. It’s, “How will you adapt?”
Here’s how two people adapted to changing industries and boosted their employability.
Case study: Evie’s fast track from shelf-stacking to social media marketing
Evie Griffin worked her part-time supermarket job during the pandemic, but with almost full-time hours. “I feel like I lived there,” she laughs. But she knew she wanted to do something different.

“I didn’t want to do basic marketing because I’m not a business person, and I can’t do sales. All that stuff — it’s not me. I got to bypass all that and focus on what I wanted to do, social media — the visual and the creative side.”
So she took on an online Diploma of Social Media Marketing with Upskilled. “The course was self-paced, so I did it whenever I felt like it. I just would come home after work and sit and do it.” Though the average course duration was one year, she completed it within seven months and landed a sales and marketing associate position two months later.
“Now I’m doing what I want to do,” she says.
Finding work, fast-tracked
Evie’s pathway from study to a new career was surprisingly short, considering she wasn’t actively looking for a new job. “I was just looking around, and an opportunity popped up in October. And then I had a job in December — I got that job. It all happened so fast.”
Evie was reluctant to spend a long time studying at university. “What if you commit to a four-year degree and then get halfway and realise, “Oh my God, I don’t even like this?”
Instead, she focused on gaining skills that would get her job-ready, which she says paid off in her new role. “I use what I learned in the course every day,” she says.
“Before, I thought, ‘maybe this is something that you can pick up — like, you don’t necessarily have to study for it.’ But I’m so glad I did. Because it made the transition of going into the job so much easier.”
Marketing is notorious for jargon and acronyms, which are overwhelming for somebody new to the industry. But after studying, Evie says, “I know the lingo.”
Evie considers herself more at home with visual communication, so she appreciated the practical, visual focus of the course. “All the assignments were all presentations but visual, so it was all about more images and less wording. And I was like, ‘Oh, this is where I’m supposed to be.’”
For Evie, online study is the best of both worlds
Evie chose online study – even though she lives close to Sydney – because it was flexible and fit around her schedule. “I wanted to keep working as much as I could and study. So this is the best of both worlds.”
“Being online, you can feel like you’re on your own — but it didn’t feel like that.” With easy-to-digest course content and one-on-one access to her tutor, she says, “I felt fully supported.”
Evie is excited about her prospects and glad she chose digital skills as her path into a creative career. “It’s good to have gotten in early because everyone’s starting to discover it now.”
Case study: Avishkar’s mission to improve community pharmacy with technology
During the last two years, pharmacist Avishkar Lal witnessed dramatic disruption in his workplace. With it, he spotted an opportunity to create something beneficial.

Lockdowns pushed traditional scripts out into the cold and ushered in a new age of electronic prescriptions. Pharmacists, doctors and customers adopted these new programs out of necessity.
But, as often happens when new tech meets old processes, they hit stumbling blocks. Patient privacy issues were front and centre, with many understandably reluctant to grant access to their prescription records.
Access was another sticking point. Vulnerable groups in the community face barriers to accessing apps and websites, particularly older people unfamiliar with technology.
Necessity also mothered software that enabled pharmacists to remotely complete dispensing tasks (like checking drug interactions and doses) so more pharmacists could work from home. “It’s an interesting concept, but it doesn’t replace actual pharmacies because you still need a pharmacist in the store.”
Pharmacy staff can also struggle with troubleshooting new technologies in their fast-paced workplaces. “When things go wrong, you just stand there, and what do you do? You have to look for IT for help.”
But customers are often pressed for time, and the pressure can mount while waiting for a response from IT support.
“You just end up saying, ‘Oh, can I fix this myself,’ and try to play around,” he says.
An app built by pharmacists for pharmacists
After noticing how technology solves (and also creates) community pharmacy problems, Avishkar started to get his own ideas. How could technology help alleviate real frustrations and bottlenecks in his industry?
“I’m very pro-technology, obviously. But even though I’m happy to bring technology into pharmacy, my colleagues are resistant. They don’t know how these things work. It’s that mentality that “if it ain’t broke, don’t fix it”.
He knew his colleagues’ frustrations and attitudes first-hand. How might he create a technology that would serve his colleagues rather than make their jobs more challenging or complicated?
“Pharmacy is such a busy environment. There is no time to train staff up to scratch on dealing with customers, the required product knowledge, and the necessary procedures.” Avishkar also knew that while educational resources were available online, staff were unlikely to sit down and study them after work. So he came up with a better idea.
Instead of asking senior staff questions about products and protocols, junior staff could use the app and increase their knowledge when it suited them — like on the train or during lunch break.
He also knew that his perspective made him the right person to build it.
“When I’d talk to my friends about it, they say, ‘Oh, you could just give it to an IT guy to do it’. But the problem with that one is that, yes, the IT guy would know how to develop an app, but they wouldn’t know the pharmacy field.”
Building coding skills
Avishkar had the idea. Now he needed the skills to pull it off. The next step was to take on a course, and he chose a Certificate IV in Programming with Upskilled.
This online course was practical and covered a range of IT skills. He particularly gelled with databases, which satisfied his natural tendency to organise and sort information. “I seem to be one of those people who is very organised. So that’s pretty much what database software entails, right?”
“And the other part that I liked was the final assignment when you had to make an app,” Avishkar reflects. “I made one called morning yoga, so it was just a set of yoga poses that you made in an app. And you tried to present it. It was quite fun.”
Bringing tech skills into the pharmacy
Avishkar now finds he’s more confident using the changing technologies at work and helping others adopt new technologies in the pharmacy.
This new understanding has also enabled him to troubleshoot with less frustration. “It’s not ‘just a piece of junk’ like people say when dealing with computers, and they don’t work. You understand that this is why it’s not working, and then you can fix things better.”
He hopes to start working on his pharmacy training app soon after finding the right partner for the project.
“And I think it’s going to help a lot of people. Imagine that you’ve got something to help teach you all the ups and downs of pharmacy.”
What are the best digital transferable skills to focus on?
Whether you’re angling for a digital career or adapting to the digital changes in your field, building a solid digital skill set is essential.
If you’re feeling a little overwhelmed, that’s completely understandable. But don’t stress — focus on adding or upgrading these transferable skills first, and your foundation will be rock-solid for building more niche advanced skills.
Digital literacy
The foundational skill for any job in the future. To be digitally literate is to be comfortable using technology to communicate, access information, and keep your life in order. This involves thinking critically to sort through and evaluate the mass of information available to you online.
Problem-solving
Finding ways to efficiently and effectively achieve goals using technology.
Example: locating authoritative sources on a topic so that you can accurately answer a question at work and back it up with research.
Collaboration
Working with others, communicating effectively and getting things done using online tools and platforms.
Example: Getting a joint project done using Google Drive to share files and Slack to chat with colleagues.
Adaptability
Spot rapid changes in your work environment, then respond by adapting your technologies, processes and management.
Example: Changing to an online payment system to provide better order turnaround times for customers.
Creativity
Finding new ways to use digital tools and technologies to explore new ideas, make new connections, and innovate.
Are you looking to grow your career in a fresh new direction? Or expand your skill set and become more effective in your current career track? You’ll need digital skills to get there, wherever you’re aiming for.
But upgrading your skills doesn’t have to mean taking a career pause. A significant upside to this change is that self-paced online learning is better than ever, enabling you to level up your skills alongside your day-to-day work.
It’s never been a better time to expand your digital skillset
Click ‘enquire’ on a course, and get a callback from a course advisor to discuss your study options.
Browse Results
Certificate IV in English Language Teaching (TESOL) 11021NAT
Unlock the door to a world of teaching opportunities & global connections This program is designed to equip you for paid or volunteer employment in ‘English as a Second Language’ (ESL) teaching positions. It will provide you with a range of knowled...
Certificate III in Non-Emergency Patient Transport (VIC Only) HLT31120
Our Promise We are confident in the delivery of our training. On successful completion of the course, graduates will be guaranteed a telephone interview for vacant Patient Transport Officer positions in the Non-Emergency Patient Transport division. So...
Certificate IV in Leadership and Management (VIC Only) BSB42015
This program provides participants with the essential knowledge and skills to undertake management positions. This includes assuming responsibility for their own performance, providing leadership, guidance and support to others. Develop the knowledge a...
Diploma of Project Management (Specialising in Construction) BSB50820
The Diploma of Project Management (Specialising in Construction) is designed to equip graduates with the critical project management skills they need to succeed in planning, managing and delivering projects on time and to budget, with a focus on skills...
Double Diploma of Project Management and Leadership & Management BSB50820,BSB50420
CAL’s Double Diploma of Project Management Practice and Leadership & Management has been designed to equip you to succeed in project management and leadership roles with the ability to plan, design, apply and evaluate solutions. You’ll gain t...
Diploma of Project Management BSB50820
The Diploma of Project Management is designed to equip graduates with the critical project management skills they need to succeed in planning, managing and delivering projects on time and to budget. You’ll learn the project scoping and quality planning...
Certificate IV in Supply Chain Operations
The College for Adult Learning’s Certificate IV in Supply Chain Operations gives you the essential skills you need to monitor supply chain components. As a result, you’ll be empowered to ensure safety of transport activities, examine supplier cap...
Cyber Security Analyst Pathway with CCNA
If you are looking for a career change into the Tech industry, or you are currently working in IT and want to up-skill and specialise, our pathway of four international vendor certifications from CompTIA are what you need to unlock your potential and R...
Cyber Security Analyst
<...CompTIA Security+
If you are looking for a career change into the Tech industry, or you are currently working in IT and want to up-skill and specialise, our international vendor certification from CompTIA are what you need to unlock your potential and Reload your mind!...
Cyber Security Analyst
<...CCNA
If you are looking for a career change into the Tech industry, or you are currently working in IT and want to up-skill and specialise, our international vendor certifications from Cisco is what you need to unlock your potential and Reload your mind! Yo...
Network Administrator
Certificate III in Early Childhood Education and Care CHC30121
Demand for childcare is on the rise in Australia, with population forecasts estimating there will be 2.2 million children aged under 5 years in Australia by 2031, and 2.6 million by 2051. This population growth is driving increasing demand for early ch...
Certificate III in Carpentry (Melbourne Only) CPC30220
TIV’s CPC30220 – Certificate III in Carpentry Course is known as one of the best in the industry. It’s a hands-on program designed for people who want to begin a career as a carpenter without doing an apprenticeship. This course comprises individual an...
Certificate IV in Business (Perth Only) BSB40120
This qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information...
Certificate III in Process Manufacturing (Perth Only) MSM30116
The Certificate III in Process Manufacturing is designed for those working or looking to work in production, warehousing, or factory roles. This hands-on course equips you with the practical skills needed to operate machinery, follow safety procedures,...
Certificate III in Allied Health Assistance (Perth Only) HLT33021
Are you interested in entering the health services industry? This nationally recognised qualification will allow you to enter into one of the most rewarding and enjoyable careers! When studying this course, you will gain knowledge in a range of fields...
Certificate III in Community Pharmacy (Perth Only) SIR30116
The Certificate III in Community Pharmacy prepares you for a rewarding career as a pharmacy assistant in a retail pharmacy setting. This course equips you with the skills to provide excellent customer service, assist with pharmacy products, and support...
Advanced Cyber Security Collection
If you are looking advance your career in the Tech industry and want to up-skill and specialise, our pathway of 5 international vendor certifications from CompTIA, ISACA and (ISC)² are what you need to unlock your potential and Reload your mind! You wi...
Cyber Security Analyst Career Pathway
If you are looking for a career change into the Tech industry, or you are currently working in IT and want to up-skill and specialise, our pathway of four international vendor certifications from CompTIA are what you need to unlock your potential and R...
Bachelor of Sport Business (Leadership)
Turn your passion for sport into a career by immersing yourself in a degree that will broaden your theoretical and technical knowledge, so that you are fully equipped fora management role within the sport industry. The Bachelor of Sport Business (Leade...
Associate Degree of Sport Business (NSW Only)
Get a higher education qualification in two years when studying full-time! Based on the Bachelor of Sport Business in terms of content, the Associate Degree of Sport Business offers students the opportunity to get into the workforce quicker or alternat...
Online courses also available
Latest Articles
The Future of Counselling Jobs in Australia
Thinking about a career in counselling? You might wonder—is it a good career choice right now? Will...
How to Get Your Counselling Accreditation and Registration
Embarking on a counselling career in Australia offers a fulfilling opportunity to support people in...
What Are Counselling Microskills?
Microskills are fundamental communication techniques used to build rapport, actively listen, and gui...
Want to read more?
Let Your Innate Empathy Grow in These 10 Jobs That Help People
Jobs that help people require professionals who are compassionate, kind and empathetic. If you posse...
The Chef Hierarchy: Who is Who in the Kitchen?
Curious as to how a restaurant kitchen works? Read More to understand the Chef Hierarchy and Brigade...
What Does a Beautician or Beauty Therapist Do? Bringing Joy Through Beauty
As a beautician or beauty therapist, you’ll make your clients feel gorgeous from the outside in. Bea...