In this post
- What is community service?
- Meet Rishi
- 1. Become a counsellor
- 2. Develop your skills in mental health support
- 3. Work with people with a disability
- 4. Work in aged care
- 5. Work in Aboriginal and Torres Strait Islander services
- 6. Work in child protection services
- 7. Support people with drug and alcohol problems
- Skills needed to work in the community services industry
- Benefits of working in community services
- Community service for students
7 Rewarding Pathways into a Community Services Career

In this post Show
- What is community service?
- Meet Rishi
- 1. Become a counsellor
- 2. Develop your skills in mental health support
- 3. Work with people with a disability
- 4. Work in aged care
- 5. Work in Aboriginal and Torres Strait Islander services
- 6. Work in child protection services
- 7. Support people with drug and alcohol problems
- Skills needed to work in the community services industry
- Benefits of working in community services
- Community service for students
Do you want to make a difference? Do you want to help people in need, improve society and assist your community? Then a career in community services could be for you.
Working in the community services sector can be incredibly rewarding. You’ll help people struggling with various issues and help them get back on their feet.
This broad sector in Australia is full of rewarding job opportunities where you can work to better the lives of the community around you. And if you’re looking for a secure career path, look no further. The health care and social assistance industry is the largest and fastest-growing industry in Australia, and the demand for workers in community services is high.
Before you look at study paths, it’s essential to learn about the sector. This comprehensive guide contains all the information you need to decide whether a career in community service is right for you.
What is community service?
Community services include any service provided by government, private or not-for-profit organisations to the general public, often to help and support those who are disadvantaged in some way.
Careers in community services are varied and offer many career progression opportunities. There is a wide range of rewarding work available, from working with children, older people, people with a disability, or those experiencing mental illness.
Australia career pathways in community services
Working in community services can differ depending on your qualifications and certifications. A range of careers in community services can be divided into: Diploma of community services pathways and job outcomes, Certificate 3 community service job outcomes and Certificate 4 community services job outcomes.
There are many different areas where you can specialise, both in paid and volunteer positions, including:
Community service work can be very challenging, but it also offers many rewards. People who succeed in this type of field tend to enjoy helping others and are motivated by the positive impact of their work on communities. They also tend to enjoy variety and new challenges and aren’t afraid to create solutions to problems as they come up.
Meet Rishi
A career in community services can open many doors, depending on your interests. Rishi Rishikesan’s career led him to the role of Secretary of Consortium Tamil Association (Australia), where he works to support Tamil people living in the community.

—
“My proudest achievement has been supporting and raising money for the underprivileged refugees, low-paid, and unemployed community members in the Western Sydney communities.”
1. Become a counsellor
Counselling is one of the fastest-growing fields in community service. It’s also one of the most fulfilling ways to help others by equipping them with the tools and advice they need to live their best lives.
The workforce is relatively mature, with an average age of 46 years, making this an ideal second (or third) career for many.
As a counsellor, you work with a diverse range of clients — couples, families, individuals and groups — helping people deal with grief, relationship problems, substance abuse, depression or anxiety.
You help clients see different ways to view situations and offer new approaches to manage them. Counsellors also spend a lot of time listening — a skill that takes patience and practice to master.
Counsellor
$85,904
Average salary in Australia
Job outcomes for a counsellor
If you want to kick-start your career in counselling, here are some roles to consider:
Career counsellor
Family and marriage counsellor
Life coach
You can become a counsellor by earning a bachelor’s degree in psychology and counselling or gaining a postgraduate qualification. You can also enter the industry if you start with a diploma level qualification — it’s just dependent on what kind of role you’re aiming to start in.
These popular counselling courses are perfect to start your journey:
Counselling Certificate

- 6 months of full-time study (200 hours)
- Introduction to the field of counselling
Learn how to:
- Provide clients with insights that can prompt behaviour change
- Improve your listening and communication skills
- Provide professional commentary on issues
- Problem-solve specific concerns and situations
And embrace the benefits:
- Low commitment
- Best for you if: you’re exploring the counselling field, or adding counselling skills to your job.
(Pathway to Diploma of Counselling)
Learn MoreDiploma of Counselling

- 1 year of full-time study
- Minimum qualification for professional accreditation
- Workplace-specific, practical focus
Learn how to:
- Engage with and use counselling theories in practice
- Improve your interviewing skills
- Manage cases
- Respond to crises
- Provide an environment of cultural safety for clients
And embrace the benefits:
- Moderate commitment
- Professional accreditation
- Best for you if: you plan to start in an entry-level job or set up your own business.
(Pathway to Bachelor of Counselling)
Learn MoreBecoming a Counsellor in Australia: Your One-Stop Guide
Interested in exploring a career in counselling? Check out our counselling hub that has a collection of resources to help you, no matter where you are in your career journey.
2. Develop your skills in mental health support
If you are looking for a rewarding career working with people, consider entering the mental health industry, where you can make a huge difference in people’s lives. Mental illnesses can affect anyone at any time, and nearly half of all Australian adults will experience a mental illness at some point in their lives.
Many workers in this field enter mental health after either doing some work or volunteer experience in the community services sector before branching out into mental health work.
First-hand experience can also help you get accepted into a mental health course. If you have a friend or family member who has experienced mental health issues, this can give you the understanding and empathy to make a massive difference as a mental health worker.
Mental health support worker
$67,230
Average salary in Australia
Job outcomes for a mental health worker
Mental health support work is a flexible career path that can be tailored to your interests and skills as you develop them. If you’re interested in this line of work, you’ll need to be confident working with vulnerable people with complex needs and from all walks of life. You’ll also need good communication and teamwork skills and the ability to maintain strong relationships with other professionals.
You can start out in an entry-level position, such as a mental health support worker or care assistant. You might also consider youth or disability services, which will give you plenty of transferable skills that will help you to advance your career later on.
Psychologist
Clinical psychologist
Psychiatrist
Psychotherapist
Certificate IV in Mental Health

- 12 months of online study
- 80 hours of work placement
- Prepares you to be a job-ready mental health worker
Learn how to:
- Provide support for people affected by mental health issues
- Conduct mental health promotion work
- Recognise and rehabilitate mental illness and psychiatric disability
And embrace the benefits:
- No prerequisites
- Work placement assistance
- Flexible learning options
Graduate Diploma in Psychology

- 1.7 years of part-time study
- Academic research and theory focus
- Must have a bachelor’s degree (or equivalent) in any subject
Learn how to:
- Engage with contemporary psychological theory
- Design research studies
- Apply research methodologies
- Produce reports and critical reflections
And embrace the benefits:
- Flexible, 100% online learning
- Focus on one subject at a time
- Perfect for upskilling in your current role
(Pathway to becoming a professional psychologist)
Learn MoreIs the Future Secure for Counselling and Mental Health Careers?
What will the futures of counselling and mental health industries look like as technology advances? Find out more about the sector and how counselling and mental health practices will continue to be pivotal to society in a technologically advanced world.
3. Work with people with a disability
Working with people with a disability is an important role in the community, and immensely rewarding. Aged and disabled carers are now often called ‘workers in Individual Support’ to better reflect the nature of their care, which is individualised to the client’s needs.
Almost 20% of Australians have a disability, meaning 3.96 million people in Australia require some care or assistance. There are now over 175,000 workers in the aged and disabled carers sector, and employment is expected to grow strongly.
Aged and disabled carers work in most parts of Australia, and nearly all job roles are in health care and social assistance.
Disability Support Worker
$63,453
Average salary in Australia
Job outcomes for a disability worker
If you’re looking to start your career in disability support services, there are many different pathways you can take. It’s a diverse field, with options across residential, community and individualized services.
Special needs teacher
Education aide
Personal care nurse
Disability officer
To start your career in disability support, take a course in individual support. The course will provide you with the practical skills and knowledge you need to work with people who have disabilities. It covers things like how to help someone move safely, what a person’s rights are, how to communicate clearly and much more.
An individual support course is often the first step toward being able to work as a disability support worker or personal care assistant. Over half of disability support workers hold a Certificate IV or Certificate III.
Even if you want to go on to study something different (for example, nursing), it’s still a good idea to complete this course first because it provides you with an excellent foundation for further education or training.
Certificate III in Individual Support (Disability)

- Nationally recognised training
- Flexible online study
- 120 hours work placement
Learn how to:
- Provide individualised support based on client needs
- Communicate and work with diverse people
- Facilitate greater empowerment and agency in people’s lives
And embrace the benefits:
- Entry-level qualification
- Self-paced learning
- No formal education entry requirements
Certificate IV in Disability

- 120 hours work placement
- 12 months (10-15hrs/wk)
- Nationally recognised training
Learn how to:
- Provide support in a client’s home or community organisation
- Empower clients to be more independent
- Supervise or manage team performance
And embrace the benefits:
- Flexible online study
- Support in finding a placement
- Single educator from start to finish
5 Things to Know About Working in Disability Services
Working in disability services, you contribute to your community every day. Keen to understand more about supporting people with disabilities? This one-stop guide will give you all the information you need to know about careers in disability services, including support, allied health and more.
4. Work in aged care
Aged care is a big issue in Australia — and one that’s getting bigger. It has been estimated that by 2057, the number of Australians over 65 will more than double to 8.8 million people.
That means more opportunities for workers in the industry, including nursing professionals, support workers and llied health professionals such as physiotherapists, occupational therapists and social workers.
Aged care is a rewarding career if you are a compassionate and caring person who wants to make a difference in the lives of older people. In an aged care career, you help older Australians and their carers to live comfortably and independently at home, in residential aged care or in retirement villages.
Aged and disabled carer
$70,304
average salary in Australia
Job outcomes for an aged care worker
Aged care workers may choose to specialise in a particular type of care or focus on a specific group of people.
The scope of aged care workers’ roles varies depending on their qualifications, skills, experience and the organisation they work for.
Work settings include:
Careers in Aged Care: Your Guide to Succeeding in the Industry [2021]
Could a career in aged care be the one for you? Check out our aged care resource hub that hosts a collection of content covering everything you need to know before you take the leap into study.
5. Work in Aboriginal and Torres Strait Islander services
A qualification in community services can help you gain a career assisting Aboriginal and Torres Strait Islander peoples with healthcare, mental health, family services, education services and more.
To specialise in Aboriginal and Torres Strait Islander services, you will need to undertake specific electives that can teach you about the importance of the cultural protocols and practices, amongst many other important aspects of indigenous societies.
6. Work in child protection services
Working in child protection means providing a child-centred, family-focused service that best protects children and young people from harm or abuse within the family. Youth work often involves helping prevent family violence and protecting young people, as well as providing them with care services.
As a child protection practitioner, you’re responsible for:
And much much more. It’s a very challenging role that requires you to have a thick skin and an understanding that it’s a tough position to work in. It can also be an incredibly rewarding career, knowing that you’re able to make a difference in the lives of children.
Welfare support worker
$77,584
Average Salary in Australia
Job outcomes for a child protection worker
Youth worker
Child protection practitioner
Parole and probation officer
Welfare officer
7. Support people with drug and alcohol problems
In community services, you can also make a career for yourself helping those suffering from alcohol and drug abuse. Choosing a qualification in Alcohol and Other Drugs can give workers the skills to support clients who are suffering from issues related to alcohol and drugs. By working in this area, you’ll be making a fulfilling contribution to the community and changing lives.
Welfare support worker
$77,584
Average Salary in Australia
Jobs Where You Can Help People Who Are in Dangerous Situations
It takes a special kind of person to dedicate their career to helping those in dangerous situations. Find out if you have the skills needed to take on such a difficult, yet rewarding career.
These are some of the examples of potential job paths that can get you a career in the community services sector in Australia. There are loads more examples of possible career paths, suitable for people at all stages of their career. Whether you’re a school leaver hoping to begin their career or looking for a career change, there are countless opportunities in the healthcare and social assistance industry.
Jobs in community services can be found all over Australia and in several different departments. Do your research into the community services sector, and your potential dream job may come your way.
Skills needed to work in the community services industry
Most people will find that they have skills and experience that are transferrable to the industry. Depending on the role you choose in community services, age and experience can be precious commodities. For example, nearly 10% of ‘welfare workers’ in community services (including job titles such as community worker, disabilities services officer or family support) are aged over 60.
Aside from qualifications, there is a range of skills and attributes that are necessary for success within any role in the community services industry.
These include:
Organisation
Organisational skills are essential for not only keeping on top of tasks but also monitoring the progress of any clients that you may work with. If you work in a role such as a child protection officer, you will have a multitude of tasks that you’ll be required to stay on top of. Almost all positions within community services require you to be extremely organised.
Communication
Strong interpersonal skills are fundamental, especially if your role often involves communicating with stakeholders and clients. Being able to establish relationships is necessary for any position.
Caring
As the community services sector falls under the healthcare and social assistance industry, it’s generally expected that most people who work in that industry enjoy typically caring for people. All roles within the industry involve taking care of others, whether that be disability services, mental health, aged care or child care; they all require taking care of people.
Resilience
The community services sector can be confronting. So, a robust and resilient personality is necessary to be able to cope in these types of roles. You could be dealing with anything from violence, bodily substances to death, and personal resilience is what will help get you through.
Benefits of working in community services
Working in a government position such as community services comes with a load of benefits. This is due to the stressful environment in which you’ll often work in, as well as the advantage that you’ll provide back to the government through the work you do for them.
Some of the benefits of working in a government job in Australia include:
Whether you’re working in a council, state or commonwealth government position, working for the Australian government is both rewarding and beneficial to your career progression and your life.
Community service for students
During high school, students will often be required to complete a number of hours of unpaid community service work for the local community. There’s a range of options available for students to complete their support services, whether that be in disability services, aged care or a community centre. There’s also a range of organisations that young people can volunteer in outside of school programs.
If you’re looking for a way to help people through unpaid work, check out these range of organisations that are always looking for people to volunteer:
State Emergency Services (SES)
Due to the recent bushfire crisis that our nation faced and the unprecedented damage that was caused in places such as NSW, there’s no better way to give back to the community than to volunteer with the SES. Not only helping to fight and respond to bushfires, but you’ll also provide emergency services for crises such as floods, storms, search and rescue, road crash rescue and more.
AIME
AIME is a mentoring program that’s designed to help marginalised children overcome some of the barriers to success that they face. Through early intervention, the program allows the children to imagine and create a future that is different from the predetermined narrative that is given by the disadvantaged environments that they live in. To date, AIME has worked with 39,000 Aboriginal and Torres Strait Islander kids in Australia, who have achieved educational success.
RSPCA
You can also give back to your local community by volunteering at your local RSPCA. As a volunteer, you can assist by caring for animals within the shelter, assist with administrative tasks and help out in the shop fronts. Other volunteers may also help out with special events, fundraising and promotions throughout the year.
National Plant a Tree Day
If you’re looking for a fun activity and doing community work at the same time, then volunteering to plant a tree on National Plant a Tree Day is a great way to give back to the community. Helping to restore the Australian flora and fauna, National Plant a Tree Day has planted over 25 million trees with the help of over 4 million volunteers to date.
A career in community services can take many forms, from caring for the elderly to supporting people with a disability. The most important thing is that you are passionate about helping others and improving their quality of life.
Fastrack your career in community service by upskilling today!
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At Kirana Colleges we believe you can change the world, starting with yourself.
We pride ourselves in offering the right qualifications for our students to be work-ready and to future proof their careers. Our support system covers studying, work placement and also free access to counselling through our student assistance program. Our online learning platform encourages a fun and interactive environment to build relationships whilst gaining skills and knowledge - Setting you up for success from day one!
Courses found:
Diploma of Community Services (Case Management) CHC52015
The CHC52015 Diploma of Community Services (Case Management) is designed for people who are passionate about working with individuals and communities as a Case Manager or Caseworker. Working as a Case Manager entails supporting individuals and organiza...
Certificate IV in Training and Assessment (Kimberley & Pilbara Regions Only) TAE40116
This qualification reflects the roles of individuals delivering training and assessment services in the vocational education and training (VET) sector. This qualification (or the skill sets derived from units of competency within it) is also suitable p...
Certificate III in Individual Support (Ageing) (VIC, NSW & QLD Only) CHC33015
CHC33015 Certificate III in Individual Support (Ageing) is a nationally recognised training qualification. This course is designed to provide students with the skills and knowledge to gain employment as a personal support worker in a residential aged c...
Induction CHCSS00088
Our valuable skill set, CHCSS00088 Induction, is the perfect introduction for those entering the health and community services sector. Learn a set of skills to support the induction of new workers into a variety of roles in this rewarding industry. The...
Certificate IV in Human Resources Management BSB40420
Kick start an exciting career in HR with our nationally accredited BSB40420 Certificate IV in Human Resources Management. You’ll learn the core fundamentals of HR, how to put your people skills to good use and launch a successful career in HR support....
CompTIA PenTest+ Certified Professional
Unlock the World of Cyber Security with CompTIA PenTest+ Self-Paced Online Bootcamp! Are you ready to start a thrilling journey into the world of cyber security? Do you aspire to become a skilled penetration tester who is equipped to tackle real-world...
Undergraduate Certificate in Education (Learning Support) EDS001.2
Future-proof your career with the University of Canberra’s new Undergraduate Certificate in Education (Learning Support). Designed for both learning support professionals and individuals interested in working in the Education sector. This course...
Graduate Certificate in Data Science ICT102
UC’s new online Graduate Certificate in Data Science is your pathway to stay relevant in today’s data-driven world. Taught by industry experts, you’ll delve into the essential areas of data science that will enable you to understand, analys...
Certificate III in Retail SIR30216
Get ready to deliver excellent customer service with our nationally recognised SIR30216 Certificate III in Retail. Arm yourself with industry essential skills to engage the customer, work as part of a team, manage feedback and complaints, and deliver q...
Certificate III in Business (Records & Information Management) BSB30120
Our nationally recognised BSB30120 Certificate III in Business (Records & Information Management) is designed to give you specialised record managements skills along with essential business skills. Learn how to control, retrieve and dispose of reco...
Induction to Disability CHCSS00081
Our valuable skill set, CHCSS00081 Induction to Disability, is the perfect introduction for workers entering the disability sector. It can also be used as a pathway to the CHC33015 Certificate III in Individual Support (Disability). Unlock many care ro...
Human Resources Foundations Skill Set BSBSS00105
Develop your communication and relationship building skills with our accredited Human Resources Foundations Skill Set BSBSS00105. You’ll be equipped with the foundational skills to effectively engage with employees and build strong relationships. Almos...
Certificate IV in Business (Finance) BSB40120
Our nationally accredited BSB40120 Certificate IV in Business (Finance) is designed to provide you with the skills to manage and oversee the financial operations of a business. You’ll learn accounting practices, budget planning and analysis, and financ...
Certificate III in Business (Customer Engagement) BSB30120
Our nationally recognised BSB30120 Certificate III in Business (Customer Engagement) is designed to arm you with the tools to keep the customers coming back. You will learn how to use industry essential skills like producing documents, working as part...
Certificate IV in Photography and Digital Imaging CUA41120
This nationally recognised CUA41120 Certificate IV in Photography and Digital Imaging will teach you the essential concepts and technical skills to begin your exciting photography career. Learn all the in-demand skills you need to transform yourself in...
Certificate IV in Information Technology (Programming) ICT40120
Are you passionate about programming and ready to kickstart your career in the IT industry? Elevate Your Information Technology Skills with Lumify Learn’s ICT40120 Certificate IV in Information Technology (Programming). In today’s tech-driv...
AWS Cloud Computing Professional
Following the 300% growth in the Australian cloud market between 2018 and 2023 and the continued adoption by industry and government, demands for skills cloud computing professional continues to rise. Our AWS Cloud Computing Certified Professional boot...
Postgraduate: Graduate Diploma of Sport Management
The Graduate Diploma of Sport Management (GDSM) has been developed based on extensive consultation with experts in the field. This provides you with not only a post-graduate degree but also crucial work experience that aligns with industry requirements...
Assessor Skill Set (Perth Only) TAESS00019
This skill set is designed to provide VET practitioners with the assessor competencies to meet Standards for Registered Training Organisations (2015) requirements. This course also includes an introduction to Vocational Education and Training.
Certificate III in Community Services (NSW & QLD Only) CHC32015
The CHC32015 – Certificate III in Community Services is a nationally recognised training qualification designed to provide students with the skills, knowledge and information to help develop a successful career in the social services sector. CHC32015 –...
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