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How to Become a Personal Care Assistant: An Intellectual Career That Makes a Difference

To become a personal care assistant, you need strong empathy and caregiving skills, plus industry knowledge to ensure you are capable and confident in the role. Generally, a qualification like a Certificate III in Individual Support (Disability) (CHC33015) is required to gain an entry-level position in this job.

Discover how to get a job as a personal care assistant, what the job market is like, and the skills you need to excel in your new career.

personal-care-assistant
  • Overview
  • Job Satisfaction
  • Skills
  • How to Become
  • Start Learning
  • Reviews

Personal care assistant job description
info Where we source our data

Let’s get real. Job information online can often be overly optimistic — conveniently glossing over the raw bits. But when you’re making decisions about your future, you need all the facts.

That’s why we anonymously surveyed personal care assistants about their job, with hopes of getting an honest insight into what it’s really like.

While we did our best to ensure respondents were Australians and verified their job titles with proof of employment, we can’t guarantee complete accuracy — or that your experiences in the field will reflect theirs. So, we suggest that you take these insights as a guide only and try to talk to people in the field before making an important decision.

Personal care assistants work with people of all ages who need support due to illness, injury or disability. They provide care and support to their clients and help with day-to-day tasks such as domestic duties, hygiene, and running errands. Daily activities can vary, and the level of support provided depends on the person you’re working with.
Physical

Physical
info
Based on our career survey data, these are the words that workers would use to describe their jobs.

Organising

Organising
info
Based on our career survey data, these are the words that workers would use to describe their jobs.

Intellectual

Intellectual
info
Based on our career survey data, these are the words that workers would use to describe their jobs.

Tasks and responsibilities for a personal care assistant

Personal carer duties and responsibilities can include:

  • Providing care, support and friendship to frail or recovering clients
  • Noting and reporting changes in the client's health and mental state
  • Assisting with personal care, showering and other hygiene tasks
  • Helping clients engage in various activities
  • Keeping the client's house clean, free from hazards and helping with other home care tasks 
  • Running errands for clients 
  • Adhering to client care plans

Reasons to choose this job
info
Based on our career survey data, these are the factors that workers said were most important to them when choosing this job.

Makes a difference

Makes a difference

Often a person with an injury, disability or illness needs a helping hand with everyday tasks, but they may also find this frustrating. Assisting clients while promoting empowerment and independence can dramatically impact their state of mind and improve their quality of life. 

Read More
Enjoyable

Enjoyable

If you love being active, having variety in your job role, and helping other people achieve their goals, a position as a personal care assistant allows you to do this and more.

Read More
Flexible hours

Flexible hours

With only 33% of the personal care workforce working full-time, it shows there are plenty of opportunities to take on part-time or casual work. It’s the perfect job if you’re looking for great work-life balance.

Read More

Job satisfaction

Overall job satisfaction
info
This overall score combines the critical factors in job satisfaction. It includes fulfilment, stress levels, and opportunities for advancement, based on our career survey data.

Stress level
info
How stressful workers feel their job is, based on our career survey data.

high

Fulfilment
info
How personally rewarding workers feel their job is, based on our career survey data.

very-high

Skill level
info
The skill level required to do this job is based on both our career survey data and official data from the Labour Market Information Portal.

high

Job market trends for a personal care assistant

Personal care assistant jobs are a safe bet right now, and the projected industry growth remains strong. 

Under the broader health care and social assistance, direct client care and support are among the many important sectors that care for our community. As the largest employing industry in the country, there are over 1.7 million people employed in healthcare and social services, which reports indicate will increase substantially by 2025.

$62,400 Per Year

Median salary
info Where this data comes from

Median salary

We use the median salary over the average because it’s more realistic — unusually high or low salaries don’t skew the median. It shows the true middle point, which is what your typical worker in this job earns.

This figure is from the Australian Bureau of Statistics. It’s the official median full-time adult salary for non-managers, before tax. (Includes salary sacrifice.)

Source: Australian Bureau of Statistics, ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), Customised Report

Projected job growth

Job growth projections, using data from the Australian Bureau of Statistics. These calculations were made before COVID-19 and may not accurately reflect the labour market. Use these numbers as a general guide only.

Projected job growth
info Where this data comes from

Median salary

We use the median salary over the average because it’s more realistic — unusually high or low salaries don’t skew the median. It shows the true middle point, which is what your typical worker in this job earns.

This figure is from the Australian Bureau of Statistics. It’s the official median full-time adult salary for non-managers, before tax. (Includes salary sacrifice.)

Source: Australian Bureau of Statistics, ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), Customised Report

Projected job growth

Job growth projections, using data from the Australian Bureau of Statistics. These calculations were made before COVID-19 and may not accurately reflect the labour market. Use these numbers as a general guide only.

Pathway options
info
Job pathways are drawn from the Australian Apprenticeships Pathways site.

You might find a role as a personal care assistant is perfect for your lifestyle and make this your life-long career. But, personal care assistant jobs can also be a great starting point to progress further into other healthcare or more senior roles.

Possible career paths could be:

Junior

  • Personal care assistant

    Most common qualification: Certificate III in Individual Support (CHC33015)

  • Personal carer

    Most common qualification: Certificate III in Individual Support (CHC33015)

  • Home care assistant

    Most common qualification: Certificate III in Individual Support (CHC33015)

  • Residential care worker

    Most common qualification: Certificate III in Individual Support (Ageing) (CHC33015)

  • Aboriginal health worker (aged and disability care)

    Most common qualification: Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care (HLT30113)

Mid

  • Disability services manager

    Most common qualification: Advanced Diploma of Community Sector Management (CHC62015)

  • Lifestyle coordinator

    Most common qualification: Certificate IV in Disability (CHC43115)

Senior

  • Senior aboriginal community care worker

    Most common qualification: Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care (HLT40113)

  • Care manager

    Most common qualification: Advanced Diploma of Community Sector Management (CHC62015)

Skills you might already have
info
Based on our career survey data, the soft skills that workers said were most needed to do their job well.

The soft skills you possess are as critical as the practical skills you need in a job as a personal care assistant. These soft skills might be innate, or you may have developed them in your life experiences. Experience helping a family member, caring for a sick friend, babysitting, or even looking after a pet can help develop essential skills for a caregiving role.

Required personal care assistant skills:

Empathetic

The ability to put yourself in the shoes of the person you are assisting is crucial to a personal care assistant role. Being empathetic to your client ensures they feel cared for and safe.

Read More

Observant

There may be times where you need to pick up on subtle changes in mood or physical ability and preempt issues that may come up.

Read More

Communication skills

To be a personal care assistant, you need to communicate well with your client, team members and other service providers. Good communication ensures your client feels in control and safe, and means that any work involving others is cohesive and runs smoothly.

Read More

Active listening

Active listening means using all of your senses to read situations and pick up more information than what is said. Many clients may struggle with verbal communication, so asking the right questions and picking up on non-verbal cues is essential.

Read More

Passion for helping others

A natural desire for helping others is a motivational driver. A willingness to care and support others allows you to foster and maintain a love for your role in personal care.

Read More

Hard skills
info
The job-specific skills that workers said were most important, supplemented with data from JobOutlook and online job advertisements.

To be a personal care assistant, you need core skills and knowledge to provide the best service to those you are working with.

Some required personal care assistant skills are:

Organisation and time-management

Read More

First aid and emergency procedure capability

Read More

Healthcare and healthy body system knowledge

Read More

Monitoring, reporting and work-related administration

Read More

Safe work practices for direct client care

Read More

Legal and ethical work policies

Read More

Infection prevention and control policies and procedures

Read More

Empowerment facilitation

Read More

Support in community participation and social inclusion

Read More

Support work is the best job in the world. You go to work to hang out with people, and you get to show them life — how cool is that?!

Laura Green
Executive Director, Victoria, ONCALL Group

How to become a personal care assistant

Employers typically require you to have a qualification in individual support to consider you for a position as a personal care assistant.
  1. Study

    Although not strictly required, studying a course through a Registered Training Organisation is the best way to prepare for a personal care assistant role. Achieving a qualification in individual support gives you the core skills and knowledge you need to work confidently in the role. You can complete a Certificate III in Individual Support (Disability) (CHC33015) in as little as nine months. With practical placements part of the course, you also gain valuable job experience.

  2. Traineeship

    Completing a traineeship or apprenticeship in the personal care field is an excellent option if you prefer to work and study simultaneously. In a support care traineeship, you get paid to undertake on-the-job training while also completing a nationally recognised qualification. Organisations hire trainees the same way as regular employees and register the positions on apprenticeship provider websites and even job boards. To find the right traineeship for you, you can contact your nearest Australian Apprenticeship Support Network provider, who can help you find an employer and registered training organisation to complete the relevant qualification. All the information you need to get started is here at australianapprenticeships.gov.au.

  3. Volunteer

    Contact any local care service provider or residential aged care facilities and enquire about volunteering. In a volunteer position, you can gain access to knowledge from registered nurses and other healthcare providers, giving you an idea of what’s involved in a personal care assistant role.

  4. Police check and Working with Children Check

    When you work in the support or healthcare sectors, you typically need to complete a National Police Check and a Working with Children’s Check.

Explore related qualifications

Completing an accredited course in individual support is the best way to get personal care assistant qualifications. 

Certificate III in Individual Support

Study method In-class Online

This course is a nationally recognised training qualification for a personal support worker in either a clients’ home or a care facility. The course provides you with the fundamental skills and knowledge to work in disability support services and work one-on-one with clients to promote independence and overall well-being.

The average duration of this course is 35 weeks full time or part-time equivalent. Learners can self-pace their studies with some providers, and a variety of blended learning options are available. To complete this qualification, a minimum of 120 hours of work placement is required.

Fee concessions and scholarships may be available depending on the course provider and learner eligibility.

Read More

11 providers offer this course

Open Colleges
Nepean Industry Edge Training
Insight Training
Health Courses Australia
Acacia Education & Training
Collaboration Learning
Training Tailor Made
Victorian International Academy
Kirana Colleges
All Health Training
Selmar Institute of Education

Related subjects

Other careers supporting vulnerable people are in abundance. Healthcare and community services are always looking for more enthusiastic newcomers.

Aged Care
Aged Care
Community Services
Community Services
Disability
Disability

Reviews
info How we collect reviews

Reviews are from Australian workers with this job title or a very closely related one.

Is this your job title?

Share your thoughts and help people decide if this job is right for them.

Leave a Review

  • All
  • Positive
  • Negative
Kylie
Sep 11 2021

Get to make a positive difference in other people's lives, make connections and help them as they lose independence.

What are the best parts of the job?

For me, the best part is making a difference in a person's day. For some of the people we care for, we are the only ones they see during the day, and the help we provide enables them to stay in their own home. I also get a lot of satisfaction out of winning over clients who are new to care and very resistant to it. They are often losing their independence and have some emotions attached to that. I love getting to know the clients, having a chat and hearing their stories.

Read More

What's the most challenging part?

The first thing would definitely be lack of hours and low pay. It is very hard to get 25 hours per week, let alone 38. I also feel that while low skilled, this is a job that is important and something not many people want to do. So, better pay would show that appreciation. Behavioural problems can be challenging, not only from the clients but their family members. This job takes quite a bit of assertiveness to ensure you are protecting yourself from injury, it is very easy to do too much because you care.

Read More
Qualification Cert III
Experience 10+
Organisation size 200+ employees
Jamie
Aug 31 2021

Helping people is an enjoyable career.

What are the best parts of the job?

Helping people in need is the best part of the job, since many of the patients I am looking after cannot help themselves and complete certain tasks.

Read More

What's the most challenging part?

One of the most challenging aspects of my career is feeding the patients I am looking after who do not have the mobile ability to feed themselves.

Read More
Qualification Bachelor’s degree
Experience 5-10
Organisation size 20-199 employees
Alice
Aug 31 2021

Helping others is rewarding but you need to have time management skills.

What are the best parts of the job?

Helping others is definitely the best part of the job. I go to work every morning knowing I am making a positive difference in the world and someone else's life.

Read More

What's the most challenging part?

Time management is a crucial part of the job and can be a challenge, so it's essential to always keep on schedule.

Read More
Qualification Cert III
Experience 5-10
Organisation size 200+ employees
Tori
Aug 31 2021

Love watching children progress and develop.

What are the best parts of the job?

It’s rewarding when the children graduate and progress.

Read More

What's the most challenging part?

Helping children with special needs and giving them all the extra attention and help they need.

Read More
Qualification Cert III
Experience 10+
Organisation size 200+ employees
Specialisation Early childhood education
Jamie
Sep 03 2021

Staff shortages make the job harder than it should be.

What are the best parts of the job?

Get to help people who cannot live an entirely independent life.

Read More

What's the most challenging part?

Trying to help residents that are violent, being short-staffed and having to do two people's jobs at once because not enough workers are rostered on.

Read More
Qualification Cert III
Experience 5-10
Organisation size 200+ employees
Maggie
Sep 04 2021

Like helping people when they aren't being difficult.

What are the best parts of the job?

Helping people and providing them with the care that they need and deserve.

Read More

What's the most challenging part?

Dealing with difficult people, not only the patients but their families, too.

Read More
Qualification Cert IV
Experience 5-10
Organisation size 20-199 employees
Leila
Sep 05 2021

Positively impacting elderly people's lives.

What are the best parts of the job?

Looking after the elderly, seeing them smile.

Read More

What's the most challenging part?

Death is a very confronting and challenging part of the job, but unfortunately it is unavoidable.

Read More
Qualification Cert III
Experience 1-3
Organisation size 20-199 employees
Specialisation Caring
Ebony
Sep 05 2021

Social aspect is great but tasks are tedious.

What are the best parts of the job?

Talking to different people and getting to know them – the social aspect of it.

Read More

What's the most challenging part?

All of the tasks – cleaning as its repetitive strain injury (RSI) and physically tedious.

Read More
Qualification Cert III
Experience 1-3
Organisation size 200+ employees
Hayley
Sep 05 2021

Can be hard to please clients at times.

What are the best parts of the job?

Speaking to the clients, getting to know them and their backstory.

Read More

What's the most challenging part?

Making sure the client is happy and content with the care I am providing them.

Read More
Qualification Cert III
Experience 10+
Organisation size Self-employed
Enna
Sep 05 2021

Can be confronting at times but is a rewarding job where I build many relationships.

What are the best parts of the job?

Face-to-face patient interaction, being able to socialise with them.

Read More

What's the most challenging part?

Comforting the relatives of dying people is the hardest challenge, it is very difficult to watch people suffer.

Read More
Qualification Bachelor’s degree
Experience 1-3
Organisation size 20-199 employees
1 2 3 4

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The Carer Take the Career Quiz

Job cluster: The Carer
info What are job clusters?

The seven job clusters are sets of closely related jobs that share skills, making it easy to apply skills learned in one career to another.

The idea of the seven job clusters first appeared in a 2016 research report by the Foundation for Young Australians, titled “The New Work Mindset”. Researchers analysed thousands of online job advertisements and found that jobs are more similar than commonly thought — and the skills you gain in one position are easy to bring to another. In fact, they can help you get 13 other closely related jobs.

This model is a great way to think about 21st-century careers, where the average person changes career five times. We’ve used this framework (along with the much-loved Holland Codes model) to build a career quiz.

Why not take it and find out which job cluster feels like home?

A role in personal care assistance, helping sick, injured or disabled people, is best suited to the career personality of The Carer. 

People who identify as The Carer thrive in a hands-on role in direct contact with people in the community. They employ an empathetic and compassionate approach to their work and genuinely love to see people reach their goals.

Take the Career Quiz to discover what jobs are a great fit for you.

Learn More

Frequently asked questions

How much does a personal care assistant earn?

In Australia, the median  salary for a job as a personal care assistant is $66K per year.

What makes a good personal care assistant?

Skills in communication, time management, empathy and compassion, and the proper training make a great personal care assistant. 

Is being a PCA worth it?

Being a personal care assistant is an extremely rewarding and fulfilling career. Working as a personal care assistant means you are making a difference and positively impacting people’s lives through assisting them with daily tasks.

Is a PCA higher than a CNA?

Although a personal care assistant (PCA) and certified nursing assistant (CNA) entail similar tasks, they are not the same career. CNA’s have the potential to earn a higher salary than PCA’s, but both jobs have the same goal, to provide their clients with care and comfort.

How long does it take to become a PCA?

Although a formal qualification is not technically required to become a PCA, spending a bit of time studying will really boost your job prospects. A Certificate III in Individual Support takes a minimum of six months to complete when studying full-time. 

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